April 22, 2008 – Vocantas, a developer of interactive voice response (IVR) solutions, today said it partnered with Communication Business Avenue Inc. (CBA) of Kanagawa, Japan, to help it address critical healthcare shortages in Japan where people have died while waiting for care.
A recent survey discovered that Japanese hospitals rejected 14,000 emergency patients in 2007. CBA is helping hospitals reduce waiting times to accommodate more patients and needed a partner with IVR experience.