April 22, 2008 – Vocantas, a developer of interactive voice response (IVR) solutions, today said it partnered with Communication Business Avenue Inc. (CBA) of Kanagawa, Japan, to help it address critical healthcare shortages in Japan where people have died while waiting for care.
A recent survey discovered that Japanese hospitals rejected 14,000 emergency patients in 2007. CBA is helping hospitals reduce waiting times to accommodate more patients and needed a partner with IVR experience.
The Vocantas CallAssure solution targets wait-time issues and will be marketed to hospitals and clinics to automate post-discharge patient follow-up via telephone. Vocantas said this will result in a reduction of adverse events and the need for re-admissions, hence reducing wait-times for new patients.
The implementation of IVR technology in this environment will significantly reduce the burden on already overwhelmed healthcare resources. The CallAssure solution will also be used to facilitate appointment reminder notifications, missed appointment reminders, rescheduling and chronic disease dosage management.
Vocantas will be working with CBA to adapt the CallAssure technology for the specific needs of the Japanese market.