Provider directories and trust mechanisms for the push and query retrieve models of healthcare information exchange (HIE) are being constructed at a national level. HIEs are piloting exchange, but data flow is limited. No matter what governance and operational characteristics are selected within various regions — either full electronic health record (EHR) or a secure direct messaging system for disaster recovery — the value of HIE to patients, physicians and payers must be quantifiably demonstrated. In other words, HIE will need to develop a business model where sustainability is paramount and moves beyond generating revenue for the vendors who today control the allocation of resources.
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