Case Study | August 02, 2012

Regional Hospital Meets Challenge of Seasonal Surge While Improving Patient Care

Regional Hospital Meets Challenge of Seasonal Surge While Improving Patient Care

Trigg County Hospital

Alisa Coleman

Alisa Coleman, CEO of Trigg County Hospital

Watch the interview with Alisa Coleman, CEO of Trigg County Hospital, "The InteleOne Ripple Effect:  Kentucky’s Trigg County Hospital." 

A small, 25-bed hospital in rural Kentucky is able to provide an extraordinary level of service, thanks in large part to Intelerad’s InteleOne distributed radiology solution.

About Trigg County Hospital

Trigg County Hospital is a critical access facility serving Western Kentucky’s Trigg County, home to a large recreational area surrounding the region’s popular Lake Barkley. Most of the year, the population of this hospital’s service area is a modest 20,000, but that number can triple in the summer months. This creates unique operational challenges for the hospital.

On-Site Radiology Model Impractical

The mission at Trigg County Hospital is to continuously improve care. A recent overhaul of the hospital’s approach to radiology has vastly increased the level of patient care year-round, streamlining radiology operations while providing premium access to radiology specialists.

The facility’s close proximity to an outdoor recreational area yields a higher proportion of fracture and head trauma cases in the 24-hour emergency department. However, the rural location means there are very few radiologists in the region, making an on-site radiology model impractical. Until recently, most emergency cases were outsourced; a local radiologist performed on-site readings for non-emergency cases. Outpatient readings typically required a 24- to 48-hour wait.

InteleOne Enables Premium Access to Specialists

The addition of digital mammography services in 2010 prompted the radiological service overhaul. Today, a relationship with Chicago-based Radiology Imaging Consultants, SC (RIC) gives Trigg County Hospital patients access to highly specialized radiologists, around the clock. Readings are typically provided in less than an hour; emergency cases are read in a matter of minutes.

This extraordinary increase in service level is possible due to RIC’s use of InteleOne, a distributed radiology solution from Intelerad that provides seamless access to studies, priors and reports, regardless of where the radiologists – or patients – are located. InteleOne provides a single, highly productive environment in which RIC radiologists efficiently and collaboratively perform real-time professional readings.

The RIC practice includes more than 75 radiologists with extensive clinical expertise in a broad range of subspecialty areas. They use InteleOne to provide final interpretations for a wide range of client facilities, 24/7. RIC radiologists offer clients valuable services, such as real-time remote mammography readings and image review, while a patient is being scanned.

Minimal Turnaround Time Vastly Improves Patient Care

While patients in rural communities are often accustomed to long waits for medical results, at Trigg County Hospital the goal is a higher standard of care. “The patients have noticed a definite improvement in the quality of care we are able to provide by having results available nearly instantaneously,” says Alisa Coleman, CEO of Trigg County Hospital.

For example, outpatient breast imaging patients at Trigg County Hospital now receive and discuss mammography results during their imaging visit, rather than days later. On average, emergency room cases are read in less than 30 minutes – and sometimes in as little as 5 minutes – around the clock.

In addition to improved patient care and satisfaction, Coleman also attributes new cost savings and administrative conveniences to the radiology overhaul. By providing a seamless, secure flow of information between patient systems, InteleOne eliminates many paper-based processes, reducing the need for repeated data entry and transcription, and minimizing opportunity for human error.

InteleOne Facilitates Physician and Radiologist Collaboration

Collaboration between radiologists and physicians further enhances patient care. With all patient studies, priors and reports centrally and securely accessible through InteleOne, physicians and radiologists in disparate locations can collaborate with colleagues, simultaneously viewing the same images and data.

High Service Levels Create Beneficial Ripple Effect

By empowering RIC to provide high levels of service to clients, InteleOne creates a ripple effect of benefits for Trigg County Hospital patients. Similarly, Leah McCarty, physician services coordinator for RIC, describes another ripple effect. “Intelerad’s robust solution and excellent support lets RIC stay focused on delivering the highest quality service and support to our clients,” she says.

As a result of these ripple effects, visitors to Trigg County’s small, community hospital have unprecedented access to some of the best healthcare providers in the world. In addition, they receive high levels of service – even during the busiest months – with turnaround times typically seen only in major urban centers.

Related Content

News | Enterprise Imaging | November 14, 2018
Konica Minolta Healthcare Americas Inc. will showcase new features and tools for the Exa Enterprise Imaging platform at...
News | Neuro Imaging | November 14, 2018
Artificial intelligence (AI) technology improves the ability of brain imaging to predict Alzheimer’s disease, according...
Researchers Awarded 2018 Canon Medical Systems USA/RSNA Research Grants
News | Radiology Imaging | November 13, 2018
The Radiological Society of North America (RSNA) Research & Education (R&E) Foundation recently announced the...
MDW Unveils First Radiology Blockchain Platform at RSNA 2018
News | Radiology Business | November 13, 2018
Medical Diagnostic Web (MDW) will debut the first radiology blockchain platform designed to connect all players in the...
Subtle Medical Showcases Artificial Intelligence for PET, MRI Scans at RSNA 2018
News | Artificial Intelligence | November 13, 2018
At the 2018 Radiological Society of North America annual meeting (RSNA 2018), Nov. 25-30 in Chicago, Subtle Medical...
ContextVision Introduces AI-Powered Image Enhancement for Digital Radiography
Technology | Artificial Intelligence | November 09, 2018
With the integration of deep learning technology, ContextVision takes digital radiography to new levels with its latest...
Ambra Health Launches Mobile App for Instant Medical Image Access
Technology | Mobile Devices | November 09, 2018
Ambra Health announced the launch of its first iOS mobile app for healthcare providers and patient access. Designed...
Figure 1

Figure 1

Feature | Information Technology | November 09, 2018 | By Jef Williams and Laurie Lafleur
Every year in late November tens of thousands of diagnostic imaging professionals from all over the globe descend upon...
Sponsored Content | Videos | Information Technology | November 08, 2018
Deployed on Microsoft Azure, GE Healthcare’s iCenter is a secure, cloud-based tool that provides visibility to asset
MaxQ AI Receives FDA Clearance for Accipio Ix Intracranial Hemorrhage Platform
Technology | Artificial Intelligence | November 07, 2018
MaxQ AI announced that its Accipio Ix intracranial hemorrhage (ICH) detection software has received 510(k) clearance...