News | December 06, 2007

Studer Discharge Follow Up Software Sales Hit 100 Hospitals

December 7, 2007 - Studer Group today said its Discharge Call Manager software solution (DCM) has been purchased by 100 hospitals around the country to help improve clinical outcomes and bottom-line results by ensuring staff follows up with patients after discharge and gets quantifiable answers to specific questions.

DCM is a Web-based application that automates the framework of post-discharge calls by auto-populating patient lists, showing customized questions by area and automating results for tracking.

Prior to developing DCM, Studer Group founder Quint Studer examined evidence demonstrating that, among other things, hardwiring discharge calling into the culture of a hospital or healthcare practice reduced readmissions to the hospital within 72 hours, reduced emergency department returns within 24 hours, and dramatically increased patient satisfaction with the hospital experience.

But Studer also found that most healthcare groups were inconsistent in making discharge calls, tracking the information from the calls and generating reports to share information from the calls. The software, DCM, was designed to solve these problems. McCrory oversees installation of the software at hospital sites, helps the hospitals determine which questions to ask and track, and aids the hospitals in aggregating outcomes based on the use of DCM.

DCM works by linking to a hospital's electronic medical records and auto-populating fields so hospital staff can be alerted which patients to follow up with on which day and which questions to ask that patient.

Outcomes from the Studer Group DCM follow-up interviews showed an increased efficiency of the data input process for information from discharge calls rose from zero before implementation of DCM to 71 percent after. The company also claims efficiency of patient call-list generation (targeting which patients to call and when) rose from 5 percent before DCM to 64 percent after.

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