June 13, 2019 — M*Modal announced that the company and Community Health Network (CHNw) are collaborating to transform the patient-physician experience while improving provider and clinician satisfaction and care quality.
Community Physician Network, CHNw’s multidisciplinary provider group in Indiana, employs more than 1,100 physicians and advanced practice providers. Many more independent providers practice at Community. The strategic alliance with M*Modal is designed to make Epic electronic health record (EHR) documentation faster and easier for physicians and providers, and to maximize face time with patients.
After an extensive evaluation, Community Health Network selected M*Modal for its conversational artificial intelligence (AI) platform and physician-assistive services. With the M*Modal platform, Community Health Network is on the path to more ambient physician experiences that leverage smarter, AI-driven workflows including M*Modal Computer-Assisted Physician Documentation (CAPD) and Epic Haiku Voice Assistant.
“Over and above that, what really tipped the scales for us is that M*Modal is laser-focused on patient care and those who provide it,” said Michael Shrift, M.D., SVP and CMIO of Community Health Network. “M*Modal’s technological partnership is very human – for M*Modal, it is patient care and relationship primarily, with technology a support.”
The M*Modal platform enables Community Health Network clinicians to utilize any speech-driven workflow directly in the EHR including real-time speech recognition, mobile documentation, virtual scribing and transcription. With M*Modal Fluency Direct, physicians can capture complete and accurate notes in their Epic EHR. In the future, built-in CAPD will empower clinicians and virtual scribes with proactive and in-workflow clinical intelligence on care gaps, clinical documentation improvement (CDI), best practices and more.
“M*Modal Fluency Direct is very well accepted by our physicians and helps our overall program to tackle physician burnout. It is much more than speech-to-text technology. It gives us a fluid user interface in Epic and helpful speech commands. This has a positive impact on the EHR experience,” said Shrift.
To further drive physician satisfaction, Community Health Network is quickly rolling out the M*Modal virtual scribing solution to its physicians to transform the patient-physician interaction in the exam room. M*Modal virtual scribes allow doctors to focus on the patient and reduce the administrative burden on physicians, promoting improved safety, quality and patient experience.
According to Shrift, many Community Health Network physicians save considerable time after-hours and during the clinic day, doing less clinical documentation and administrative work. The healthcare organization is excited about the continued impact of the M*Modal platform on its high-priority physician well-being program.
Community Health Network is a non-profit health system with more than 200 sites of care and affiliates throughout central Indiana. Community’s full continuum of care integrates hundreds of physicians, specialty and acute care hospitals, surgery centers, home care services, MedChecks, behavioral health and employer health services.
For more information: www.mmodal.com
June 04, 2025 
