October 15, 2009 – The University of Pennsylvania Health System, one of the largest health systems in the United States, has awarded a $135 million contract for Integrated Service Management to Siemens Healthcare, to service and make available diagnostic systems and bio-medical devices.
Over the next seven years, Siemens will be servicing and ensuring around-the-clock availability of diagnostic systems and bio-medical devices from diverse manufacturers in the customer’s various hospitals. While the diagnostic systems involved include MRI scanners, CT scanners and ultrasound systems, the second group comprises, for example, laboratory systems, surveillance monitors and anesthesia units. Many diagnostic systems are constantly monitored via a data link for remote services. This can make it possible to prevent or repair faults without having to dispatch a service engineer to the installation site. Another important aspect of Integrated Service Management is that Siemens provides consulting services to the clinic on workflow optimization and offers advanced training for service engineers and operating personnel. This new contract represents a continuous extension of the preceding eight-year service agreement.
“We decided to continue our long and productive relationship with Siemens after a rigorous review process. Siemens will help us deliver safe and cost-effective care,” said Kevin Mahoney, senior vice president and chief administrative officer of the University of Pennsylvania Health System.
“Integrated Service Management is a very important market. We see a relatively high worldwide growth potential for service contracts which provide the customer with an on-site central contact in his organization, who can manage every type of service event,” said Tom Miller, CEO of the Workflow and Solutions Division of Siemens Healthcare. With proactive maintenance solutions, Siemens offers its customers extremely high availability levels and is, for example, technology leader in remote service solutions for medical devices. Siemens has secured the leading market position and the largest installed base in medical imaging and laboratory diagnostics.
For more information: www.siemens.com/healthcare.
November 25, 2025 
