January 3, 2017 — Philips recently announced that its e-Alert was awarded “Most Innovative IoT Solution” at the World Communication Awards, Dec. 19 in London. The World Communication Awards are recognized as the most prestigious awards in the global telecom industry, highlighting innovation and outstanding industry performance.
The Philips e-Alert is an OpenMarket and Philips collaborative product. The solution combines remote sensor technology with the global reach and stability of mobile messaging from OpenMarket to sense and rapidly respond to potential issues with magnetic resonance imaging (MRI) systems, proactively identifying opportunities that could contribute to downtime prior to a downtime event.
Philips e-Alert is a solution that can help healthcare organizations achieve their larger goals of improving efficiency and enhancing the quality of care for patients. It issues an automatic alert if something is amiss.
Healthcare institutions are caught in a perfect storm of competing challenges to provide the best possible care for a growing number of patients, while reducing costs and increasing efficiency. Providing care today means making every investment worthwhile and every usable moment count. To achieve this, healthcare professionals want to maximize productivity by reducing the unplanned downtime of equipment as much as possible.
Remote support solutions such as Philips e-Alert are essential to help users reach their goals around maintaining uptime, improving efficiency, and managing maintenance costs and efforts, according to the company. For example, to ensure MRI systems deliver the quality, efficiency and uptime hospitals and patients need, critical factors such as cooled water supply, helium level and humidity must be just right. Achieving the ideal balance of these environmental dynamics is key to optimum system performance. Philips e-Alert helps users monitor these critical elements 24/7 and informs the hospital and Philips immediately so they can respond proactively if issues arise.
For more information: www.usa.philips.com/healthcare
November 13, 2025 
