News | Information Technology | July 28, 2017

Company announced that 75 percent of clients are back online after worldwide NotPetya malware incident

Nuance Restores Service to Majority of eScription Clients Following Malware Incident

July 28, 2017 — Nuance Communications Inc. provided an update on its restoration process following the previously reported June 27, 2017, global NotPetya malware incident that affected many companies in a wide range of industries around the world.

As of today, Nuance Healthcare has brought back on-line the majority of its client base for its flagship eScription LH platform, restoring 75 percent of clients, which account for approximately 90 percent of the total annualized volume of lines that are transcribed on that platform. The transcription platform is used by medical professionals for clinical documentation.

"This was a challenging situation, but Nuance has been a great partner throughout," said Tim Thompson, chief information officer and senior vice president of BayCare Health System, Clearwater, Fla. "We appreciated their efforts to keep us informed about their progress and they worked with us to give us the confidence we needed in their security infrastructure. We are now fully functional and all of our doctors are back to dictating."

"Nuance has been working 24/7 to restore, communicate and enhance their security infrastructure to return us to full functionality so that we can continue to serve our patients. They have made themselves available to talk with customers day and night. That's exemplary of why we have been such a loyal Nuance customer for 15 years," stated Debra Harris, director of health information management and clinical documentation improvement at Salem Health, Salem, Ore.

In addition to the progress made in restoring service on the eScription LH platform, the entire client base of the eScription RH and Clinic 360 solutions that reside on the cloud-based Emdat platform have had service fully restored since July 3. All clients of Nuance's Critical Test Results Management application, which is part of the radiology workflow, were reactivated on July 16. Nuance is providing cloud-based options for a sub-set of the client base that were on older iChart and BeyondText transcription platforms. No Nuance customer data has been altered, lost or removed by the malware.

Use of Nuance's Dragon Medical One dictation system product has increased among clients seeking an alternative for physicians to capture patient documentation. The PowerScribe and Dragon Medical One solutions were not impacted by the June 27 incident and have remained available to customers.

Read the article "Healthcare’s 2015 Data Breaches"

For more information: www.nuance.com


Related Content

News | Artificial Intelligence

February 29, 2024 — AIxSCAN, Inc., a Sunnyvale, CA-based developer of a next generation artificial intelligence (AI) ...

Time February 29, 2024
arrow
News | HIMSS

February 29, 2024 — The Healthcare Information Management Systems Society, HIMSS, recently announced it HIMSS 2024 ...

Time February 29, 2024
arrow
News | Artificial Intelligence

February 28, 2024 — DeepHealth, one of the leading providers of radiology informatics and AI solutions, and Incepto ...

Time February 28, 2024
arrow
News | Radiology Business

February 28, 2024 — Royal Philips has announced the proposal to appoint Charlotte Hanneman as member of the Board of ...

Time February 28, 2024
arrow
News | Artificial Intelligence

February 27, 2024 — As artificial intelligence (AI) is increasingly used in radiology, researchers caution that it’s ...

Time February 27, 2024
arrow
News | Enterprise Imaging

February 26, 2024 — Hyland Healthcare, a leading global provider of intelligent content and enterprise imaging solutions ...

Time February 26, 2024
arrow
Feature | HIMSS | Christine Book

February 26, 2024 — This year’s Healthcare Information and Management Systems Society HIMSS Global Conference and ...

Time February 23, 2024
arrow
News | Radiology Imaging

February 23, 2024 — The American Society of Radiologic Technologists (ASRT) launched its "Be Seen" campaign today to ...

Time February 23, 2024
arrow
News | PACS

February 22, 2024 — aycan, a recognized leader in medical imaging, announced that Enspectra Health used aycan’s PACS ...

Time February 22, 2024
arrow
Feature | HIMSS | By Christine Book

February 22, 2024 — With just weeks to go before HIMSS 2024, the Global Conference and Exhibition of the Healthcare ...

Time February 22, 2024
arrow
Subscribe Now