May 24, 2011 – For the second straight year, J.D. Power and Associates has recognized Vital Images as a leading provider of advanced visualization and analysis software for healthcare providers. The company has achieved certification under the J.D. Power and Associates Certified Technology Service and Support Program. This distinction recognizes Vital Images for delivering "An Outstanding Customer Service Experience" to its customers in North America.
J.D. Power independently surveyed 400 Vital Images customers on the quality of its service delivery. To achieve certification, the company must score among the top 20 percent of organizations nationwide that offer technology support, based on J.D. Power and Associates' extensive technology industry benchmark customer satisfaction research. Jointly developed by J.D. Power and Associates and the Technology Services Industry Association (TSIA), the program evaluates overall customer satisfaction and helps technology support organizations increase their efficiency and effectiveness in customer service. The certification also helps customers identify those companies that have demonstrated customer service excellence before selecting which technology products to purchase.
According to J.D. Power and Associates, by passing rigorous standards of the certification process, Vital Images demonstrates a strong commitment to providing customers with a dependable, positive experience and the company understands the importance of meeting the needs of their customer base by supporting a successful service and support organization.