News | April 10, 2015

Harris Poll Survey Finds Patients Want Deeper Digital Connection with Doctors

More than three in five consumers would choose telehealth visits if offered; 61 percent of doctors would recommend telehealth visits to patients at least some of the time

April 10, 2015 — eClinicalWorks released recent survey findings examining public attitudes towards advances in patient engagement tools, and also conducted a separate study looking at physician opinions on this topic.

According to the survey — commissioned by eClinicalWorks and conducted online by Harris Poll among over 2,000 U.S. adults — in March 2015, 84 percent of people say their doctor's offices have a patient portal. Of those whose doctors do have a patient portal, adults age 55+ (61 percent) are more likely to access their health information via this tool than adults age 18-54 (45 percent). Additional findings from the survey include:

  • More than one-third (37 percent) of people who use a wearable device/fitness tracker wear it every day.
  • 78 percent of those using wearable devices/fitness trackers more than once a month feel it useful for their doctors to have access to that information.
  • More than 3 in 5 adults (64 percent) would at least sometimes choose telehealth visits to replace in-person visits for things such as follow-up visits for a previous concern, eye infections, skin checks, etc., if this option were offered by doctors.
    • More than a quarter (27 percent) say they would always/often choose this option.
    • Parents with children under age 18 in the household (76 percent) are much more likely to say they would at least sometimes choose telehealth visits than those without children under age 18 in the household (61 percent).
  • 3 in 5 (60 percent) people are likely to schedule appointments with their doctors via a patient portal or other secure website, if it was available.


The survey of healthcare providers from March 2015 examined advances in patient engagement tools from the perspective of healthcare organizations. Regarding sharing data with the electronic health record via patient engagement tools, physicians say:

  • Three in four physicians (75 percent) said a top benefit was allowing patients to access their medical health record for their own review or to share with other doctors easily;
  • Three in four physicians (75 percent) also cited providing patients with automatic alerts and reminders on appointments already scheduled as a top benefit; and
  • More than half of physicians (56 percent) said making it easier for patients to schedule an appointment or change an appointment with your office is a top benefit.


Of physicians that actively use a patient portal to communicate with their patients:

  • 67 percent have noticed a change in conversation with patients since portals, health apps and wearable devices have become available.
  • 61 percent would recommend telehealth visits at least sometimes to patients.
  • More than half of physicians would find having access to information from patients’ wearable devices or fitness trackers somewhat useful to help treat them.


For more information:

Related Content

Carestream Begins Shipping MyVue Center Self-Service Kiosk in Select Countries
News | PACS Accessories | November 16, 2017
Carestream Health began shipping its MyVue Center Self-Service Kiosk that can enhance patients’ ability to access and...
Philips Azurion Image-Guided Therapy Platform Improves Clinical Workflow for Interventional Procedures
News | Angiography | November 15, 2017
Philips announced the results of a comprehensive, independent, two-year study demonstrating the clinical workflow...
Study Unveils Brain Changes During Extended Space Missions
News | Neuro Imaging | November 14, 2017
November 14, 2017 — More people today are poised to explore space than ever before; those who do will experience the
Synthetic CT Images Suitable for Prostate Cancer Radiotherapy Planning
News | Treatment Planning | November 14, 2017
Spectronic Medical announced that new data for their MRIPlanner software, generating synthetic computed tomography (sCT...
Study Suggests Breast Cancer Patients Forego Post-Surgery Treatment Due to Mistrust
News | Radiation Therapy | November 06, 2017
November 6, 2017 — Nearly one-third of women with...
Blood Test Rules Out Breast Cancer Regardless of Density
News | Oncology Diagnostics | November 03, 2017
November 3, 2017 — A new study published in ...
Post-Concussion Brain Changes Persist for Pre-Teen Hockey Players
News | Magnetic Resonance Imaging (MRI) | November 02, 2017
Young hockey players who have suffered concussions may still show changes in the white matter of the brain months after...
PTCOG-NA Studies Address Cost and Coverage Issues With Proton Therapy
News | Proton Therapy | November 01, 2017
Physicians from across the country gathered in Chicago last week to discuss the most recent advances in proton therapy...
Proton Therapy Lowers Treatment Side Effects in Pediatric Head and Neck Cancer Patients
News | Proton Therapy | November 01, 2017
Pediatric patients with head and neck cancer can be treated with proton beam therapy (PBT) instead of traditional...
Football Position and Length of Play Affect Brain Impact
News | Magnetic Resonance Imaging (MRI) | October 31, 2017
Researchers have found that damage to white matter in the brains of former college and professional football players...
Overlay Init