News | September 28, 2006

GE Ranked #1 in Radiology/OB Ultrasound Service

MV Limited’s 2006 ServiceTrak ranked GE Healthcare number one in 13 key performance categories for Radiology/OB Ultrasound Service, including effectiveness in resolving problems, remote-service diagnostic efficiency and overall service performance relative to charge.
The survey by MV Limited, an independent survey group for healthcare, pointed to 26 improvements in the GE unit over the last year in a total of 33 performance categories. Hooman Hakami, vice president and general manager, Clinical Systems Services, GE Healthcare, attributes these improvements to GE dedicating resources to each market segment – including Multivendor operations – in support of teams of highly trained field engineers.
“These improvements indicate that GE is not only listening to customers, but is also going to great lengths to address any issues they might have,” he said. “The customer experience is driving our changes, and their feedback has changed our service-delivery strategy. In fact, our entire company is making major investments in the people and processes with the greatest impact on our customers – and our Service customers are reaping the rewards.”

Related Content

Nanosonics Trophon2 High Level Disinfection System Available in U.S. and Canada
Technology | Ultrasound Imaging | October 17, 2018
October 17, 2018 — Nanosonics announced the commercial availability of its Trophon2 high level disinfection (HLD) sys
Canon Medical Launches Healthy Sonographer Program
News | Ultrasound Imaging | October 10, 2018
Canon Medical Systems USA Inc. launched an all-new program designed to help reduce the leading causes of pain and...
Fujifilm SonoSite Unveils SonoSite Synchronicity Ultrasound Workflow Solution
Technology | Ultrasound Imaging | October 04, 2018
Fujifilm SonoSite Inc. announced its entry into the medical informatics space with the launch of a robust point-of-care...
GE Healthcare Expands Collaboration With SonoSim for Ultrasound Education
News | Ultrasound Imaging | October 02, 2018
October 2 2018 — GE Healthcare announced an equity investment in SonoSim, which specializes in...
Clarius Reveals Wireless Cart-Based Ultrasound System at ACEP 2018
News | Ultrasound Imaging | September 28, 2018
Clarius Mobile Health is introducing the Clarius Cart at the American College of Emergency Physicians (ACEP) 2018...
CHOP Radiologists Receive $300,000 Grant for Contrast Ultrasound Research and Education
News | Ultrasound Imaging | September 24, 2018
Physicians and technologists at Children’s Hospital of Philadelphia (CHOP) will be able to conduct research and...
Siemens Healthineers Showcases New In Vivo and In Vitro Cardiovascular Solutions at TCT 2018
News | Ultrasound Imaging | September 21, 2018
At the 2018 Transcatheter Cardiovascular Therapeutics (TCT) conference, Sept. 21-25 in San Diego, Siemens Healthineers...
Philips Showcases Integrated Solutions for Cardiovascular Care at TCT 2018
News | Cardiac Imaging | September 20, 2018
At the Transcatheter Cardiovascular Therapeutics (TCT) annual meeting, Sept. 21–25 in San Diego, Philips is showcasing...
Siemens Healthineers Announces First Installation of Acuson Sequoia Ultrasound
News | Ultrasound Imaging | September 20, 2018
September 20, 2018 — Siemens Healthineers announced the first global installation of its newest...
LVivo EF Cardiac Tool Now Available for GE Vscan Extend Handheld Mobile Ultrasound
Technology | Cardiovascular Ultrasound | September 19, 2018
DiA Imaging Analysis Ltd. (DiA), a provider of artificial intelligence (AI)-powered ultrasound analysis tools,...