GE Ranked #1 in Radiology/OB Ultrasound Service

MV Limited’s 2006 ServiceTrak ranked GE Healthcare number one in 13 key performance categories for Radiology/OB Ultrasound Service, including effectiveness in resolving problems, remote-service diagnostic efficiency and overall service performance relative to charge.
The survey by MV Limited, an independent survey group for healthcare, pointed to 26 improvements in the GE unit over the last year in a total of 33 performance categories. Hooman Hakami, vice president and general manager, Clinical Systems Services, GE Healthcare, attributes these improvements to GE dedicating resources to each market segment – including Multivendor operations – in support of teams of highly trained field engineers.
“These improvements indicate that GE is not only listening to customers, but is also going to great lengths to address any issues they might have,” he said. “The customer experience is driving our changes, and their feedback has changed our service-delivery strategy. In fact, our entire company is making major investments in the people and processes with the greatest impact on our customers – and our Service customers are reaping the rewards.”