News | April 01, 2009

Vital Images Earns SSPA Certification

April 1, 2009 - Vital Images Inc. has become the first and only advanced medical visualization provider to achieve certification for Excellence in Service Operations by the Service & Support Professionals Association (SSPA), said the company.

To attain this certification, the company was benchmarked against industry best practices in a number of areas including support operations, customer satisfaction, service sales and marketing, product serviceability, technology infrastructure and human resource systems.

The SSPA, together with J.D. Power and Associates, conducted a rigorous in-depth audit of all aspects of Vital Images' customer support organization and operations, evaluating the company against more than 290 best practice criteria. SSPA noted strengths in the company's practices including executive support for service excellence, appropriate metrics, support call responsiveness and follow up, among many others.

"Vital Images is the first medical software organization to achieve this certification," said Joanne Weigel, director, operational certification programs for SSPA. "The certification demonstrates that Vital Images has service excellence as a top priority and their commitment was evident in the onsite audits of their organization."

For more information: www.vitalimages.com

Related Content

Fovia Launches F.A.S.T. AI Suite for PACS
Technology | Advanced Visualization | December 05, 2018
Fovia Inc. recently announced the release of a new artificial intelligence (AI) visualization platform, F.A.S.T. AI...
Videos | Advanced Visualization | November 30, 2018
This is an example of the FDA-cleared OpenSight augmented reality (AR) system for surgical planning from NovaRad at t
Vital Showcases Enterprise Imaging Advances at RSNA 2018

Global Illumination from Vital Images

News | Enterprise Imaging | November 28, 2018
Vital, a Canon Group company, will highlight the latest additions to its enterprise imaging portfolio at the 2018...
News | Advanced Visualization | November 13, 2018
Canon Medical Systems USA and Applied Radiology will host a pair of expert-led forums in high-resolution imaging and...
Deaconess Health System Chooses Sectra as Enterprise Imaging Vendor
News | Enterprise Imaging | November 02, 2018
International medical imaging information technology (IT) and cybersecurity company Sectra will install its enterprise...
The OnSight 3D Extremity System captures weight-bearing 3D extremity exams.
Sponsored Content | Whitepapers | Advanced Visualization | October 24, 2018
The OnSight 3D Extremity System captures weight-bearing 3D extremity exams.
Enterprise imaging has been a hot topic in radiology and healthcare information technology (IT) circles for the last several years as medical image acquisition has moved beyond the exclusive purview of radiology.
Feature | Enterprise Imaging | October 03, 2018 | By Jeff Zagoudis
Enterprise imaging has been a hot topic in radiology and healthcare information technology (IT) circles for the last...
Brainlab and Magic Leap Partner in Digital Surgery
News | Advanced Visualization | September 28, 2018
September 28, 2018 — Brainlab announced a strategic development partnership with Florida-based Magic Leap, a develope
EOS Imaging Installs First Site in Mexico
News | Orthopedic Imaging | September 24, 2018
EOS imaging recently announced the first installation of an EOS system in Mexico, the largest Central American market,...
Artificial Intelligence Provides Faster, Clearer MRI Scans

A new artificial-intelligence-based approach to image reconstruction, called AUTOMAP, yields higher quality images from less data, reducing radiation doses for CT and PET and shortening scan times for MRI. Shown here are MR images reconstructed from the same data with conventional approaches, at left, and AUTOMAP, at right. Athinoula A. Martinos Center for Biomedical Imaging, Massachusetts General Hospital

News | Artificial Intelligence | July 17, 2018
A research team with funding from the National Institute for Biomedical Imaging and Bioengineering (NIBIB) has...