June 3, 2014 — Summit Imaging, a privately held ultrasound medical equipment support company, announced its new standard six-month warranty for all parts and services. The company’s new warranty sets the bar for its industry, in which standard warranties range from 30 to 90 days.
“Our team strives to provide the industry’s most reliable support for ultrasound replacement parts and transducer repairs,” said Summit Imaging founder and CEO Larry Nguyen. “It’s due to their achievements that we are the first ultrasound equipment support company to offer a standard six-month warranty on parts and services.”
Summit Imaging models itself after “urgent care” in the medical industry and utilizes its end-to-end customer service process to provide the fastest turnaround times for technical support, rapid repair and parts replacement. Minimizing costly downtime for its customers is demonstrated by its average response times, including diagnosis of equipment problems in less than nine minutes; next-day delivery of high-quality replacement parts; and an average of 48 hours to repair transducers.
For more information: www.mysummitimaging.com