News | Radiology Business | February 20, 2020

Siemens Healthineers Debuts CentriCare Service Portfolio

Reinvention of customer service model provides service for imaging equipment during customer-defined periods

Siemens Healthineers has introduced CentriCare, a new, patient-centric service contract portfolio

February 20, 2020 — Siemens Healthineers has introduced CentriCare — a new, patient-centric service contract portfolio that reinvents when and how Siemens Healthineers delivers equipment maintenance to customers. Under the terms of today’s service contracts, an institution’s hours of protected coverage tend to overlap with their operational hours. For this reason, routine service such as preventative maintenance can compromise patient care delivery.

With CentriCare, the customer selects a period of time during the week — up to seven days a week and 16 hours a day — when Siemens Healthineers will not interrupt their critical hours of patient care for non-urgent service requests. The result is a focus on maximum system availability and uptime with minimal clinical service disruption during core periods of patient care. In this manner, CentriCare transforms care delivery and improves the patient experience.

Three flexible service plans are available within the CentriCare portfolio, with each plan tailored to the customer’s required level of equipment availability and defined hours of operation. During these Protected Care Hours, the customer is guaranteed up to 100 percent uptime. For every hour service interruption that occurs during Protected Care Hours, CentriCare’s Entrust Program offers credits that customers can apply to current and future invoices or other products and services from Siemens Healthineers. Additional components of CentriCare can include a single vendor point-of-contact — either a dedicated VIP phone line or a clinical or technical concierge expert – to assist the customer from onboarding to service escalations and incident reporting.

“Customers have asked us to align with their priorities so that they can provide an optimal patient experience free of offline imaging systems and extended patient wait times. These customers also want to avoid related out-of-scope service expenses such as overtime, spare parts, and expedited shipping charges,” said Michael Wendt, senior vice president of customer services at Siemens Healthineers. “The CentriCare service portfolio is a direct response to these customer requests. It protects critical hours of patient care while providing more predictable spending and 24/7 service delivery that is supported by our Entrust guarantee.”

The CentriCare service contract portfolio is currently available in select regions of the United States, including the Northeast.

For more information: www.siemens-healthineers.us/centricare

Related Content

Carestream Health will offer insights on technology, innovative new products and research in medical imaging through a new webinar series titled Carestream Talks. #RSNA20
News | Radiology Education | October 14, 2020
October 14, 2020 — Carestrea
Girls in Tech, a global non-profit bringing the world together through education and experiences, is teaming up with McKesson, a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions, for a global hackathon to design innovative solutions for those impacted by breast cancer.

Getty Images

News | Women's Health | October 02, 2020
October 2, 2020 — Girls in Tech, a global non-profit bringing
The multi-pronged initiative includes BWHI’s P.O.W.E.R. of Sure campaign, which will examine common barriers to early screening and encourage Black women to schedule and attend their annual mammograms. The campaign features Grammy Award winning, Oscar and Golden Globe nominated artist Mary J. Blige and a multimedia digital hub with resources including common facts and myths about mammography, frequently asked questions regarding breast cancer and screening guidelines, a list of locations offering breast can

The campaign features Grammy Award winning, Oscar and Golden Globe nominated artist Mary J. Blige.

Photographer: Robert Ector

News | Women's Health | October 01, 2020
October 1, 2020 — Hologic, Inc.
The artificial intelligence-driven Caption Guidance software guides point of care ultrasound (POCUS) users to get optimal cardiac ultrasound images. The AI software is an example of a FDA-cleared software that is helping improve imaging, even when used by less experienced users.

The artificial intelligence-driven Caption Guidance software guides point of care ultrasound (POCUS) users to get optimal cardiac ultrasound images. The AI software is an example of a FDA-cleared software that is helping improve imaging, even when used by less experienced users.

Feature | Artificial Intelligence | September 29, 2020 | Joe Fornadel, J.D., and Wes Moran, J.D.
The number of Federal Drug Administration (FDA)-approved AI-based algorithms is significant and has grown at a steady
The FDA Center for Devices and Radiological Health's COVID-19 response by the numbers between January 1 and September 18, 2020.

The FDA Center for Devices and Radiological Health's COVID-19 response by the numbers between January 1 and September 18, 2020. Graphic courtesy of FDA

News | Coronavirus (COVID-19) | September 29, 2020
September 29, 2020 — On September 28, FDA Commissioner of Food and Drugs...
Of all the buzzwords one would have guessed would dominate 2020, few expected it to be “virtual”. We have been virtualizing various aspects of our lives for many years, but the circumstances of this one has moved almost all of our lives into the virtual realm.

Getty Images

Feature | Radiology Education | September 18, 2020 | By Jef Williams
Of all the buzzwords one would have guessed would dominate 2020, few expected it to be “virtual”.