Technology | Mobile Devices | January 28, 2019

RamSoft announced three new apps that enhance patient experience, referring physician satisfaction and automate patient access to imaging

RamSoft Displays Radiology Apps at RSNA 2018

January 28, 2019 — RamSoft Inc. showcased three mobile apps for radiology information system/picture archiving and communication system (RIS/PACS) integration at the 2018 Radiological Society of North America (RSNA) annual meeting in November. The apps, offered through partnerships, include openDoctor, PocketHealth and AuthPal/Patient Access by Availity.

With the openDoctor App, PowerServer RIS/PACS can send reminders and instructions to patients via email, text and voice regarding their imaging appointment. This cuts no-shows, eliminates scheduler/front desk inefficiencies and increases patient satisfaction. Patients can confirm or cancel their appointment in a simple process. After the appointment, a customizable survey can be sent, empowering RamSoft users to gather key performance indicators (KPIs) and collect data to help improve their practice.

RamSoft is also partnering with PocketHealth, a HIPAA-compliant image-sharing platform that allows imaging providers to share DICOM imaging and reports electronically with patients, instead of burning CDs. Once patients register for their online account, they can access their complete record history, download records offline and instantly share access with any physician in full diagnostic quality. Physicians that receive access from patients can view their images in PocketHealth’s U.S. Food and Drug Administration (FDA)-compliant, zero-footprint viewer directly from their electronic medical record (EMR), significantly improving referring physician satisfaction.

PowerServer RIS/PACS also helps automate the authorization process with AuthPal and optimizes up-front collections with Patient Access from Availity.

Patient Access accurately estimates patient responsibility (pre-service) to maximize collections and ensure the best possible patient experience. It enables frontline employees to:

  • Verify insurance, medical necessity, address and identity in real-time;

  • Process payments;

  • Follow customized, online scripting tailored for each healthcare provider and patient type;

  • Generate meaningful analytics; and

  • Calculate contracts for estimating appropriate charges for a deductible, co-pay and coinsurance.

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