News | PET Imaging | June 25, 2018

Philips North America and GE Healthcare Win IMV PET Imaging ServiceTrak Awards

Philips awarded Best Service and GE awarded Best Customer Satisfaction

Philips North America and GE Healthcare Win IMV PET Imaging ServiceTrak Awards

June 25, 2018 — IMV, part of the Science and Medicine Group and a market research and business intelligence provider to the imaging industry, announced the category winners of the 2017-18 IMV ServiceTrak in PET Imaging. Philips North America was the winner in the Best Service category, while GE Healthcare came out on top in Best Customer Satisfaction.   

Positron emission tomography (PET) imaging is a highly sensitive form of molecular imaging (nuclear medicine) which uses radioactive pharmaceuticals to measure chemical changes occurring in the body before physical signs of disease can be detected. Because of the energy produced by the positron emission, PET is more sensitive than traditional nuclear medicine imaging. Most PET scanners are combined with computed tomography (CT) to receive PET and CT images at the same time, with the PET image showing metabolism and the function of cells and the CT image showing anatomical details. With a combination of these two scanning technologies, a PET-CT scan helps physicians to more accurately diagnose and localize cancer, brain disorders, and some heart disease.

In 2017, an estimated 1.9 million clinical PET scans were performed in over 2,400 locations using fixed PET scanners or mobile services. Over 90 percent of these scans were performed:

  • To detect cancer;
  • To determine if cancer has spread;
  • To access the effectiveness of a cancer treatment plan; or
  • To determine if a cancer has returned after treatment.

PET scanners are an essential tool in the early detection and treatment of cancer.

IMV produces an annual series of proprietary ServiceTrak Imaging reports derived from extensive phone interviews with imaging professionals in hospital departments and independent imaging centers in the U.S. Imaging professionals are asked to rate their level of satisfaction with the equipment manufacturers, system performance and the service received for their imaging equipment. Satisfaction ratings are collected on a 10-point scale, where 10 equals "excellent" and 1 equals "very poor". Report analysis is based on the percentage of highly satisfied (%HS) responses which are represented by satisfaction ratings of a 9 or 10 on this scale.

The ServiceTrak Imaging awards are presented to the manufacturer with the highest %HS in each of three categories, representing the Industry Best Of: Customer Satisfaction, System Performance and Service. The Best Of Customer Satisfaction award is given to the manufacturer who has the highest %HS responses when asked to rate the likelihood they will purchase again from their current manufacturer. The Best Of System Satisfaction award is given to the manufacturer whose customers have the highest %HS responses when asked to rate their overall system performance. The Best Of Service award is given to the manufacturer whose customers give the highest %HS responses when asked to rate overall OEM service performance.

The 2017-18 ServiceTrak PET awards are based on interviews conducted in 2017 with respondents in 275 unique imaging locations having 289 PET systems.

For more information: www.imvinfo.com

Related Content

 Prostate cancer MRI
News | Clinical Trials | November 15, 2019
November 15, 2019 — Theragnostics, which is developing innovative radiopharm
62-year-old woman with pure ground-glass nodules (GGN). PET/CT fusion image shows pure GGN with tumor maximum standardized uptake value of 2.8 (circle).

62-year-old woman with pure ground-glass nodules (GGN). PET/CT fusion image shows pure GGN with tumor maximum standardized uptake value of 2.8 (circle).

News | PET-CT | November 15, 2019
November 15, 2019 — According to an article published ahead-of-print in the...
Philips Medical System is recalling its older Forte Gamma Camera SPECT imaging systems due to the possibility of the detectors falling off of the unit onto the patient. The two gamma cameras can bee seen in this photo on either side of the patient bed. These can be rotated above the patient.

Philips Medical System is recalling its older Forte Gamma Camera SPECT imaging systems due to the possibility of the detectors falling off of the unit onto the patient. The two gamma cameras can be seen in this photo on either side of the patient bed. These can be rotated above the patient.

Feature | Nuclear Imaging | November 05, 2019 | Dave Fornell, Editor
November 5, 2019 — Philips Medical System is recalling the Forte Gamma Camera System due to the potential for the 660
Siemens Healthineers earned FDA clearance in 2019 for the Mobilett Elara Max mobile X-ray system

Siemens Healthineers earned FDA clearance in 2019 for the Mobilett Elara Max mobile X-ray system.

Feature | Digital Radiography (DR) | October 30, 2019 | By Jeff Zagoudis
As medical imaging technology continues to advance, the evolution of...
 Phoenix’s fusion neutron generation technology.
News | Radiopharmaceuticals and Tracers | October 28, 2019
October 28, 2019 — Phoenix LLC and Shine Medical Technologies LLC, nuclear technology companies focused on near-term
GE Healthcare and Theragnostics Partnering on PSMA PET/CT Imaging Agent
News | Prostate Cancer | October 16, 2019
GE Healthcare and Theragnostics have entered into a global commercial partnership for a new prostate-specific membrane...
At the annual meeting of the AHRA, Agfa Healthcare demonstrated a full-scale model of its DR 800, presenting the unit as a "game changer" for its multifunctionality.

At the annual meeting of the AHRA, Agfa Healthcare demonstrated a full-scale model of its DR 800, presenting the unit as a "game changer" for its multifunctionality.

Feature | AHRA | October 16, 2019 | By Greg Freiherr
Diversity was on display at the Association for Medical Imaging Mana...
RefleXion Highlights Novel Approach to Radiotherapy at ASTRO 2019

The RefleXion X1 Machine without the Gantry Cover. The patented technology incorporates PET imaging data, which enables tumors to continuously signal their location. Image courtesy of Reflexion Medical.

News | Radiation Therapy | September 12, 2019
Therapeutic oncology company RefleXion Medical announced it will showcase the RefleXion X1 Machine at the American...