News | March 31, 2015

Patients Value Technology, But Not Above Physician Relationship

Data from 3,000 respondents across U.S., UK and Germany reveals high expectations for patient-physician relations when it comes to quality medical care

Nuance, physicians, patients, relationship, technology, engagement, survey

March 31, 2015 — The physician-patient relationship still plays a primary role in the overall patient experience despite increasing use of technology, according to a survey conducted by Nuance Communications Inc. The 3,000-person survey — conducted in the United States, United Kingdom and Germany — found that 97 percent of people agreed with this sentiment.

Nuance’s survey, “Healthcare from the Patient Perspective,” revealed the importance of physicians establishing a personal connection with patients through eye contact, a handshake, 1:1 conversation and privacy in the exam room. Technology is seen as an enhancement, and should play a supporting role.

According to a 2013 RAND Corporation study, physicians believe technology challenges are to blame for most of their frustrations: Forty-three percent felt electronic health records (EHRs) slow them down and 36 percent reported EHRs interfere with face-to-face care. However, in Nuance’s study, virtually all patients report they are comfortable with their physician using technology during a consultation and 58 percent believe this technology positively impacts their overall experience especially when used collaboratively to educate or explain.

“Physicians just don’t spend enough time with their patients nor do they look at their patients anymore. I hear that complaint from patients on a regular basis,” said Mark Michelman, M.D., MBA, vice president of medical affairs, BayCare Health System, Clearwater, Florida. "The electronic medical record and mandated regulatory documentation are requiring the physicians to spend much more time on the computer and allowing them less time to spend with their patients. This has a very negative effect on the patients who want the physician to spend more time with them and actually have eye contact with them, not with the computer.”

At the heart of the visit, patients agree on the top things physicians cannot ignore when it comes to quality medical care:

  • 73 percent say “time for discussion;”
  • 66 percent say “verbal communication of specific recommendations;”
  • The third-most important factor varies by region
    • Patients in Germany choose privacy in the exam room, while patients in the U.S. and UK value eye contact with physicians.

 

Using medical scribes to alleviate the time and documentation challenges of entering data in EHRs may come at a cost. In this survey, 95 percent of patients report they are completely honest with their physician today, but concerns over privacy topped the charts. Solutions that preserve the physician-patient relationship and enable providers to increase productivity while keeping their focus and eyes on the patient are likely to support a better patient experience.

“Patient engagement is more than just the buzzword of the moment – it’s a key to unlocking a healthier population and fixing some of the widening cracks of the healthcare system,” said Nick van Terheyden, M.D., CMIO, Nuance. “As this survey shows, the relationship between physicians and their patients is paramount in truly achieving engagement with patients in ways that matter most to them.”

According to this survey, more than a third of patients spend less than 10 minutes with their physician during an average visit. This leaves both patients and physicians tight on time – with 40 percent of patients feeling rushed during appointments.

To help counter the limited time with their physicians, patients are seeking information and embracing technology outside of the doctor’s office to come to appointments prepared. Approximately 80 percent of patients feel engaged in their own health, while:

  • 68 percent of patients bring a list of questions to each doctor’s consult;
  • 39 percent have checked WebMD or another online source in advance; and
  • 20 percent bring personal health data from outside monitors.

 

For more information: www.nuance.com

Related Content

FDA Clears Bay Labs' EchoMD AutoEF Software for AI Echo Analysis
Technology | Cardiovascular Ultrasound | June 19, 2018
Cardiovascular imaging artificial intelligence (AI) company Bay Labs announced its EchoMD AutoEF software received 510(...
News | Remote Viewing Systems | June 14, 2018
International Medical Solutions (IMS) recently announced that the American College of Radiology (ACR) added IMS'...
Wake Radiology Launches First Installation of EnvoyAI Platform
News | Artificial Intelligence | June 13, 2018
Artificial intelligence (AI) platform provider EnvoyAI recently completed their first successful customer installation...
How AI and Deep Learning Will Enable Cancer Diagnosis Via Ultrasound

The red outline shows the manually segmented boundary of a carcinoma, while the deep learning-predicted boundaries are shown in blue, green and cyan. Copyright 2018 Kumar et al. under Creative Commons Attribution License.

News | Ultrasound Imaging | June 12, 2018 | Tony Kontzer
June 12, 2018 — Viksit Kumar didn’t know his mother had...
Zebra Medical Vision Unveils AI-Based Chest X-ray Research
News | Artificial Intelligence | June 08, 2018
June 8, 2018 — Zebra Medical Vision unveiled its Textray chest X-ray research, which will form the basis for a future
Konica Minolta Launches AeroRemote Insights for Digital Radiography
Technology | Analytics Software | June 07, 2018
Konica Minolta Healthcare Americas Inc. announced the release of AeroRemote Insights, a cloud-based, business...
Vinay Vaidya, Chief Medical Information Officer at Phoenix Children’s Hospital

Vinay Vaidya, Chief Medical Information Officer at Phoenix Children’s Hospital

Sponsored Content | Case Study | Artificial Intelligence | June 05, 2018
The power to predict a cardiac arrest, support a clinical diagnosis or nudge a provider when it is time to issue medi
How image sharing through a health information exchange benefits patients while saving time and money is depicted in this slide shown at HIMSS 2018. Graphic courtesy of Karan Mansukhani.

How image sharing through a health information exchange benefits patients while saving time and money is depicted in this slide shown at HIMSS 2018. Graphic courtesy of Karan Mansukhani.

Feature | Information Technology | June 05, 2018 | By Greg Freiherr
A regional image exchange system is saving lives and reducing radiology costs in Maryland by improving the efficiency
Using Imaging Analytics for Radiology, VCU Health in Richmond, Va., has developed a dashboard to view turnaround time analysis. This functionality allows drill down for each technologist and radiologist and looks at the different steps of the imaging cycle.

Using Imaging Analytics for Radiology, VCU Health in Richmond, Va., has developed a dashboard to view turnaround time analysis. This functionality allows drill down for each technologist and radiologist and looks at the different steps of the imaging cycle.

Sponsored Content | Case Study | Information Technology | June 05, 2018
Sharon Gibbs, director of the radiology department at VCU Health in Richmond, Va., aims to provide quality, timely and...
PACS and the Road to Reconstruction
Feature | PACS | June 05, 2018 | By Dave Whitney and Jef Williams
The PACS — picture archiving and communication systems — have been in existence for more than 45 years. One of the...
Overlay Init