News | January 23, 2015

Nuance Receives High KLAS Rankings for Quality and Clinical Documentation Improvement Offerings

Healthcare clients demonstrate confidence and satisfaction with Nuance driving better patient care and regulatory reporting

January 22, 2015 — Nuance Communications Inc. announced that it has been rated No. 1 for regulatory reporting in the industry report, “Quality Management 2014: The Race Gets Closer,” issued by KLAS Enterprises. The report surveyed more than 200 healthcare providers on their satisfaction with vendors’ quality management offerings, including regulatory reporting, benchmarking, safety/risk management and effectiveness in improving patient care.

This is Nuance’s second KLAS accolade as its J. A. Thomas & Associates clinical documentation improvement (CDI) solutions unit was recently one of the highest ranked in the report “CDI Services: Providing Light to Documentation Darkness.” When KLAS looked at vendors with more than 50 recent client implementations, Nuance CDI outperformed the others.

Nuance is the only health IT vendor highly rated in both of these KLAS reports, as well as the recent “Hospital-Based CAC 2014: Minimizing the Productivity Gap” report in which the Nuance Computer-Assisted Coding solution also performed well with clients demonstrating strong productivity gains, based on preliminary data.

Collectively, the company has demonstrated a strong leadership position in clinically-focused CDI, quality management and CAC solutions that help healthcare organizations successfully meet industry challenges including ICD-10 planning and productivity improvements, and increased focus on quality outcomes, regulatory compliance and appropriate reimbursement.

Nuance had the highest ratings in regulatory reporting – a category that requires vendors to keep up with frequent requirements changes in order to ensure both accuracy and timeliness. The KLAS Quality Management report found that 100 percent of Nuance clients rely on this functionality, compared to the industry average of 74 percent.

Nuance’s end-to-end CDI solutions have helped more than 500 hospitals improve clinical documentation through a physician-centered approach that focuses on documentation at the point of care, resulting in more accurate and complete patient records. In July, Black Book honored Nuance as the #1 performing vendor for CDI. This award was based on client experience and customer satisfaction reported during interviews with more than 2,600 healthcare CFOs, CIOs and business and financial staff members.

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