Technology | November 24, 2008

Merge Healthcare Adds Remote System Monitoring to Managed Services Offerings

November 24, 2008 - Merge Healthcare has released the Remote System Monitoring as the newest addition to its Managed Services suite. Users of Merge eFilm Workstation and Merge Fusion RIS, PACS and RIS/PACS solutions can rely on this 24-hour-a-day, seven-day-a-week service to continually audit and verify technical uptime requirements, helping ensure a seamless workflow and maximum productivity.

Merge Remote System Monitoring reportedly provide a cost-effective way for organizations to optimize data protection and to ensure the stability and uptime of their imaging informatics infrastructure.

Merge proactively monitors data and systems, provides site and workflow-specific alerts, identifies and solves problems via remote access, and produces comprehensive reports. Merge’s proprietary ViewCheck software continuously gathers information from the technical infrastructure using Open SSL to create a secure encrypted communication channel between the organization’s server and Merge’s Data Center. Critical system resources, such as disk space, CPU activity, memory usage, service status, queues, and system log files, can be tracked by default without VPN hardware and software. The same Merge staff that handles daily support calls performs tracking and troubleshooting for Remote System Monitoring.

For more information: www.merge.com

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