March 6, 2017 — Logicalis Healthcare Solutions announced in February a new service desk offering – Service Desk for Epic. The new service will help hospital chief information officers (CIOs) make the best use of their internal Epic resources by giving physicians, nurses and other clinicians immediate access to a pool of Epic information technology (IT) specialists for tier-one support. This will allow hospital IT staff to focus on broader issues such as workflow and user training that will increase clinician and ultimately patient satisfaction.
The Epic Service Desk from Logicalis offers a scalable, consumption-based model that allows hospitals to better leverage their internal IT personnel by avoiding repeat calls for known issues such as password resets, recording or locating orders, and other day-to-day tier-one issues. With a 24x7 service desk partner experienced in Epic implementations, end-user downtime can be minimized and, in instances where level two support is needed, root cause data can be delivered to internal teams to aid in management decisions. When calls come into an Epic service desk staffed with certified professional agents, first-contact resolutions increase, allowing hospital CIOs to capitalize on existing investments in Epic personnel, precious resources in today’s electronic health record (EHR)-enabled healthcare world.
To help healthcare CIOs determine if the Logicalis Service Desk for Epic is right for their organizations, Logicalis has produced a brief introductory video and invited interested healthcare IT professionals to stop by the Logicalis Healthcare Solutions booth at the 2017 Healthcare Information and Management Systems Society Conference and Exhibition (HIMSS17), Feb. 19-23 in Orlando, Fla.
For more information: www.us.logicalis.com
September 09, 2026 
