December 13, 2007 - GE Healthcare IT announced that its Centricity Enterprise support organization has achieved certification under the Service Capability & Performance (SCP) Standards program, auditing the effectiveness of customer service and support based upon a stringent set of performance standards.
This recognition occurred after an extensive audit of the GE service center in Seattle, Washington against the SCP Support Standard.
The Service Capability & Performance (SCP) Support Standard is part of a suite of standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies, along with Service Strategies Corporation, created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
The Centricity suite of radiology, cardiology and clinical information solutions is a complete package of workflow automation, clinical documentation, decision support and quality assurance tools. A comprehensive clinical workflow solution, Centricity aims to deliver higher-quality, lower-cost healthcare at every stage in the patient care process, all across the healthcare enterprise.
For more information: www.gehealthcare.com