August 1, 2007 - GE Healthcare’s Integrated IT Solutions (IITS) business announced today that its Centricity RIS-IC services organization has achieved certification under the Service Capability & Performance (SCP) Standards program, after an extensive audit of its Burlington, VT support center.
SCP Standards aim to quantify the effectiveness of customer service and support and represent best practices in the industry. The Service Capability & Performance (SCP) Standards are designed to improve the quality and effectiveness of technology service and support operations. A consortium of leading technology companies, along with the Association for Services Management International and Service Strategies Corporation, created the internationally recognized standards, which reportedly define best practices, quantify performance levels and establish a foundation to build on existing quality processes. Certification against the standards requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.