News | May 06, 2011

Functionality Primary Driver of Provider Satisfaction in Echo Ultrasound

May 6, 2011 – Functionality in the echo ultrasound market drives satisfaction as providers push the bounds of what the technology can do to treat an increasing number of patients at risk for cardiovascular disease. Vendors have responded to these demands with new systems and new technology over the last couple of years.

KLAS' new echo ultrasound report, "Echo 2011: A Tight Race at the Top," shares the experiences of more than 140 providers regarding the strengths and weaknesses of vendors, the available solutions, and developing trends in this space. Unlike other markets where the vendor relationships often take precedence, state-of-the-art technology is top of mind for providers in cardiology – as illustrated by the KLAS performance scores for both GE and Philips.

Providers are excited about new technology such as image fusion, offered by GE, where one can overlay an ultrasound scan on an MRI or CT scan for more accurate anatomical detail and better abnormality location. Philips xMatrix has also created a lot of buzz with the ability to do both 2-D and 3-D imaging with one probe. Though technology is what most providers are talking about, relationship and product reliability continue to demand attention.

"The relationship with a vendor still impacts providers in this space. For example, Toshiba's Aplio CV performs at the top of the market along with tech leaders, GE and Philips. Toshiba is able to build on strong relationships to keep providers satisfied with a reliable, although not bleeding-edge, ultrasound technology," said Emily Crane, KLAS research director and author of the report. "Siemens offers good technology. However, some Siemens SC2000 customers have experienced reliability issues and some customer relationships have suffered as Siemens has struggled to make changes. Siemens performance scores reflect these issues."

Cost is a driving factor of provider expectations, and some vendors benefitted from this trend. While Biosound is not the most cutting edge system, most users said it was a great value and got the job done. Providers said that Toshiba exceeded reliability expectations and offered a lower cost than GE and Philips. Though Philips was reported to be a pricier unit, their newest customers are among the most satisfied in the report. Newer GE customers are also quite happy.

To find out more about the echo ultrasound market, or to purchase the report, "Echo 2011: A Tight Race at the Top," visit The report is available to healthcare providers for a significant discount off the standard retail price.

For more information:

Related Content

Siemens Healthineers Introduces Portable Cardiovascular-Dedicated Ultrasound at ACC.18
News | Cardiovascular Ultrasound | March 13, 2018
At the American College of Cardiology’s (ACC) 67th Annual Scientific Session and Expo, March 10-12 in Orlando, Fla.,...
Imaging Plays Key Role in Evaluating Injuries at Olympics
News | Orthopedic Imaging | February 28, 2018
The Olympic Games give elite athletes a chance at athletic triumph, but also carry a risk of injury. When injuries...
ContextVision Demonstrates VolarView and the Orthopedic Package at ECR 2018
Technology | Advanced Visualization | February 27, 2018
At this year’s European Congress of Radiology (ECR), Feb. 28-March 4 in Vienna, Austria, ContextVision will showcase...
ASE Participating in Global Study to Establish New Standardization in Cardiovascular Ultrasound
News | Cardiovascular Ultrasound | February 26, 2018
February 26, 2018 – The American Society of Echocardiography (ASE) and its International Alliance Partners are joinin
AHRA and Canon Medical Systems Announce 2017 Putting Patients First Grant Winners
News | Patient Engagement | February 14, 2018
The Association for Medical Imaging Management (AHRA) and Canon Medical Systems recently announced the tenth annual...
Digisonics Customers Expand OB Ultrasound Reporting Systems for Improved Workflow Efficiency
News | Ultrasound Imaging | February 06, 2018
February 6, 2018 – Oregon Health and Science University in Portland, Ore., University of Utah Medical Center in Salt
Microbubbles Make Breast Cancer More Susceptible to Radiation Therapy
News | Women's Health | February 01, 2018
February 1, 2018 – Injecting breast cancer with oxygen-filled microbubbles makes tumors three-times more sensitive to
Overlay Init