October 25, 2022 — In order to provide improved efficiency and expertise to its customers, Elekta (EKTA-B.ST) announces Elekta Care 360, an expansion of Elekta Care’s global portfolio of customer services aimed at enhancing customers’ clinical operations.
Gustaf Salford, Elekta’s President and CEO, says: “We looked at the needs of our customers in their day-to-day life and found a gap – the portfolio of services in Elekta Care 360 responds to this. This initiative fulfils a key pillar of our ACCESS 2025 strategy: to be a customer lifetime companion. We effectively step into the clinic with our customers to support their clinical needs and ensure they get the greatest value from their investment.”
Today, customers are familiar with Elekta’s commitment to install and implement our technology when they acquire, for example, a linear accelerator (linac). To enhance this experience, Elekta Care 360 brings a new layer of commitment, partnering with clinical teams from installation and throughout the lifetime of their Elekta technology. Elekta Care 360 allows customers to experience freedom of choice and flexibility by providing access to a community of best-in-class experts that bring customized solutions to improve efficiency and outcomes in their practices and for their patients. These solutions include, for example, dosimetry, consultancy, and physics start-up services.
Paul Bergström, Executive Vice President Global Services, adds: “New treatment techniques and technology developments are continually emerging, requiring constant updates in know-how. These services through Elekta Care 360 will enhance our full line of radiation therapy solutions, including linacs, Unity MR-Linac, brachytherapy, as well as software solutions such as treatment planning solutions, quality management systems, and so on.”
For healthcare providers, this means not only a seamless, comprehensive service portfolio throughout the life of the equipment, but standardized delivery instead of ad hoc solutions from various service providers. Through Elekta Care 360, healthcare providers will receive streamlined processes that are faster, consistent, and more efficient.
Elekta Care 360 services are available to both new and existing customers and will be rolled out in the U.S. initially, with Europe and other major markets added subsequently.
For more information: www.elekta.com/360