Technology | March 09, 2008

On-Demand Solution for CTRM Works to Automate Closed-Loop Communication

Nuance Communications Inc.'s on-demand offering for critical test result management (CTRM), Vocada Veriphy 2.0 is an end-to-end enterprise solution for communicating critical test results from hospital diagnostic departments to ordering clinicians.

The system is designed to enable healthcare centers and systems to overcome the inherent distractions, time constraints and multiple communication hand-offs impacting providers. By leveraging CTRM, hospital administrators and clinicians can reportedly set performance standards for the communication process of serious outcomes, monitor performance, and act promptly when problems or negative trends appear.

Features include enhancements to the ED, allowing ED physicians to leverage two-way communication functionality to send a preliminary finding to the Lab or a radiologist for a specialist "over-read" or confirmation of the ED's initial diagnosis in real-time. A Directory Tab gives access to a caregiver's contact information in a tab in Veriphy's Desktop, allowing communication with the correct ordering clinician.

Another feature, Outbound Calling for Alerts, calls the ordering clinician and delivers a critical test result (CTR) message without requiring the ordering clinician to call back and retrieve a message, and may verify that the message was received while documenting the communication process.

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