Sponsored Content | Case Study | Information Technology | September 07, 2018

Custom Configuration, Convenient Reporting Advance Operations at Sovah Health

Imaging software that demonstrates a positive customer experience delivers tangible results in speed and cost reduction

Established in 1970, Sovah Health – Martinsville, Va., resides in the foothills of the beautiful Blue Ridge Mountains caring for not only the people of Martinsville, but those of surrounding locales as well. The full-service, acute care hospital is licensed for 220 beds and provides medical services such as behavioral health, cancer care, orthopedics, surgical services, rehabilitation and more. The nearby Martinsville International Speedway has an audience capacity of 60,000 and conducts major race events throughout the year.

The hospital has received recognition from the American College of Cardiology (ACC), the Commission on Cancer (CoC) and the Society of Chest Pain Centers (SCPC), among others, for demonstrated expertise and commitment in treating patients.

After experiencing growth and the accompanying need for a more capable method of imaging storage, Martinsville discovered Novarad’s NovaPACS software. Martinsville also utilizes Novarad’s NovaDose radiation dose management software.

“I was the decision-maker originally, and I liked Novarad,” said Teresa Merricks, director of radiology with Martinsville. “They were very responsive throughout the process.”

While necessity pushed Martinsville to search for their new software vendor, there were other factors that truly sealed the decision. Among them, Martinsville was concerned with configurability, support and clear pricing.

 

Configurability and Efficiency

According to research from the University Medical Center Groningen (UMCG) in the Netherlands,1 workstation customization plays a critical role in enabling radiologists to perform their jobs with maximum efficiency and satisfaction. A more efficient, comfortable radiology department has a direct impact on turnaround times, overall cost reduction and even helping a hospital reduce the length of patient stays.2

“The radiologists actually enjoy using this PACS,” said Nick Keatts, imaging network director with Martinsville. “They’ve configured everything they want to be exactly how they want it, and that’s what they like most.”

 

Support and Service

According to Keatts, the level of service received and the relationship with the company have also played an important role in the continued ease of the software.

“I have a great relationship with Novarad,” Keatts said. “If you call support, you speak to someone right then and there, and they do not hang up the phone until your problem is resolved. That’s something a lot of companies should model, because it lets the customer know that the problem will really be fixed.”

U.S.-based customer support has also proved to be an important time saver. Because of the advanced medical terms that must often be used in hospital support, having the conversation with a non-native English speaker can pose a problem when attempting to explain issues.

“We’re in the South, too, so that’s another barrier,” Merricks explained. “People often have a difficult time picking up on our dialect and understanding some of the words we say.”

The immediate nature of the support representatives also places employees at ease and speeds resolution of any issues.

“When an employee calls technical support and there’s a language barrier, it can make the call very difficult,” Keatts added. “When you get a U.S.-based customer service agent, it’s a sigh of relief for a lot of people to know that they can easily understand each other and get the problem resolved that much quicker.”

 

Straightforward Pricing

Healthcare is infamous for cost overruns and a plethora of budgetary problems. One of the most important deciding factors when it comes to software investments, therefore, has to be the total cost of ownership (TCO). In the whitepaper Enterprise Imaging – Total Cost of Ownership, research firm Frost & Sullivan placed average cost overruns as exceeding nearly 25 percent for typical EHR vendor implementations.3

This kind of unpredictability has spawned a great interest in procuring upfront pricing from vendors particularly in regard to software contracts. With Novarad, however, Merricks explained that the cost has been consistent and comprehensible.

“Our upgrades and support come with the product, so to speak,” Merricks said. “When I add a modality to the contract, we know that there’s going to be an increase and we get that information prior.”

 

For the Future

Martinsville has further plans to improve operations in the coming months and years, including greater increases in ease of image delivery, report sharing, resource sustainability and more. The hospital’s experience with Novarad software has helped to improve various functions and pave the way to implement further positive changes. 

 

References

1. Jorritsma, 2016. Human-computer interaction in radiology. Aula Academiegebouw Rijksuniversiteit Groningen.

2. Betbeze, 2017. Radiology Sinking Your Bottom Line? Try These 3 Fixes. Health Leaders Media.

3. Frost & Sullivan, 2018. Enterprise Imaging  – Total Cost of Ownership: Bottom Line Considerations When Choosing an Enterprise Imaging Vendor. Frost & Sullivan.

Related Content

Intelerad Medical Systems Appoints New President and CEO
News | Enterprise Imaging | September 25, 2018
September 25, 2018 — Intelerad Medical Systems announced that following the retirement of Randall Oka, its board of d
TransformativeMed Debuts Smart, Mobile-Enhanced CORE Value Suite at Cerner Conference
Technology | Electronic Medical Records (EMR) | September 25, 2018
TransformativeMed, a provider of directly embedded, smart clinical workflow solutions for electronic health records (...
Laurel Bridge Enables Healthcare Providers to Manage Image Archive Migrations and Consolidations
News | Enterprise Imaging | September 25, 2018
September 25, 2018 — Laurel Bridge Software announced improvements to their Exodus Migration and Consolidation Contro
Acuson Sequoia
News | Ultrasound Imaging | September 12, 2018
Siemens Healthineers announced the first global installation of its newest ultrasound system, the...
Feature | Population Health | September 07, 2018 | By Jeff Zagoudis
Over the last several years in the U.S., healthcare providers have been trying to shift their focus to more preventive...
Sponsored Content | Case Study | Information Technology | September 07, 2018
One of the Northeast’s major teaching hospitals is an international leader in virtually every area of medicine. It has...
The CT scanner might not come with protocols that are adequate for each hospital situation, so at Phoenix Children’s Hospital they designed their own protocols, said Dianna Bardo, M.D., director of body MR and co-director of the 3D Innovation Lab at Phoenix Children’s.

The CT scanner might not come with protocols that are adequate for each hospital situation, so at Phoenix Children’s Hospital they designed their own protocols, said Dianna Bardo, M.D., director of body MR and co-director of the 3D Innovation Lab at Phoenix Children’s.

Sponsored Content | Case Study | Radiation Dose Management | September 07, 2018
Radiation dose management is central to child patient safety. Medical imaging plays an increasing role in the accurate...
Novarad No. 1 in Customer Satisfaction on Gartner Peer Insights VNA Category
News | Vendor Neutral Archive (VNA) | September 04, 2018
Novarad Healthcare Enterprise Imaging has taken the highest rated spot on Gartner’s Peer Insights technology review...
LifeImage LITE Application Expands Image Sharing Network to 1,500 Connected Hospitals
News | Enterprise Imaging | September 04, 2018
September 4, 2018 — LifeImage announced that its recently launched application, LITE, has helped to dramatically incr
Greenville Health System Adopts Agfa HealthCare Enterprise Imaging System
News | Enterprise Imaging | August 31, 2018
Agfa HealthCare and Greenville Health System (GHS), South Carolina, announced the successful implementation of a...