News | Electronic Medical Records (EMR) | March 06, 2018

Cerner Announces New Collaboration with Salesforce to Extend Care Beyond the Exam Room

Cerner is extending its population health, clinical and administration portfolio with an integrated solution that combines Salesforce Health Cloud and Marketing Cloud with Cerner’s HealtheIntent, its big data platform.

Cerner announced a new collaboration with Salesforce, a global leader in customer relationship management (CRM). Cerner is extending its population health, clinical and administration portfolio with an integrated solution that combines Salesforce Health Cloud and Marketing Cloud with Cerner’s HealtheIntent, its big data platform. Combined with Cerner’s data, analytic and application platform, electronic health record (EHR) and intelligent solutions, the addition of Health Cloud and Marketing Cloud will support enhanced consumer and provider engagement.

“We are entering the next phase of health care delivery transformation. This collaboration with Salesforce will bring game-changing solutions to consumers, allowing them to participate in their physician’s decision-making and engage in their own health and care,” said Zane Burke, president, Cerner. “We have digitized EHRs and are now aggregating and enriching this data for clinical and engagement insights through applied intelligence. The next phase of the process is to modernize the way our industry personalizes and interacts with people in their communities. The power of these combined technologies will support an improved consumer experience and enhanced clinician communication, as well as materially advance the quality of care while reducing the total cost.” 

This integrated solution is designed to meet health care providers’ growing demand for enterprise-wide CRM capabilities. The solution is also positioned to support health system call centers, service operations, provider network management, marketing and other enterprise stakeholders that are transforming how services are delivered to patients and providers through a growing array of communication channels.  

The solution is powered by the data and clinical content within Cerner HealtheIntent, Cerner’s cloud-based big data platform. Cerner HealtheIntent is designed to aggregate data in near real-time from multiple sources to create a single, comprehensive view of an individual’s health interactions across the continuum of health and care. Cerner’s analysis of this data provides caregivers with actionable insights at the individual and community levels that can be integrated into the clinical workflow.  

Salesforce Health Cloud brings the world’s No. 1 CRM platform to health care and equips organizations to collaborate more efficiently, better understand their patients and build stronger relationships across the entire care team, with the aim of higher consumer satisfaction and improved health outcomes while making care delivery more efficient.  

The solution will support the integration, automation and facilitation of consumer and provider communication and collaboration. These omni-channel capabilities incorporate email, text, instant message, video, portal, phone and other means of communication with campaigns and care management programs. The integrated solution also helps personalize and enhance the value of call centers, practice management, patient financial services and other health care provider service operations. Health Cloud, paired with the foundation of patient and provider profiles on the Cerner HealtheIntent platform, will support a personalized consumer experience.

"The health care industry is undergoing a powerful transformation. Patients are bringing new expectations to their experiences — they want providers to deliver better service on their terms," said Keith Block, vice chairman, president and COO at Salesforce. “The powerful combination of Salesforce and Cerner technology will empower providers to connect with patients in smarter and more personalized ways, and ultimately deliver better outcomes."

For more information: www.cerner.com

Related Content

iCAD's ProFound AI Wins Best New Radiology Solution in 2019 MedTech Breakthrough Awards
News | Computer-Aided Detection Software | September 09, 2019
iCAD Inc. announced MedTech Breakthrough, an independent organization that recognizes the top companies and solutions...
A smart algorithm has been trained on a neural network to recognize the appearance of breast cancer in MR images

A smart algorithm has been trained on a neural network to recognize the appearance of breast cancer in MR images. The algorithm, described at the SBI/ACR Breast Imaging Symposium, used deep learning, a form of machine learning, which is a type of artificial intelligence. Image courtesy of Sarah Eskreis-Winkler, M.D.

Feature | Society of Breast Imaging (SBI) | September 06, 2019 | By Greg Freiherr
The use of smart algorithms has the potential to make healthcare more efficient.
Philips and Fujifilm booths at SIIM 2019.

Philips and Fujifilm booths at SIIM 2019.

Feature | SIIM | September 06, 2019 | By Greg Freiherr
Pragmatism from cybersecurity to enterprise imaging was in vogue at the 2019 meeting of the Society of Imaging Inform
Heath information technology diagram showing use of cloud storage.
Feature | Archive Cloud Storage | September 04, 2019 | Tyna Callahan
In healthcare, critical systems are being used to deliver vital information and services 24x7x365.
Global Diagnostics Australia Incorporates AI Into Radiology Applications
News | Artificial Intelligence | September 04, 2019
Global Diagnostics Australia (GDA), a subsidiary of the Integral Diagnostics Group (IDX), has adopted artificial...
The CT scanner might not come with protocols that are adequate for each hospital situation, so at Phoenix Children’s Hospital they designed their own protocols, said Dianna Bardo, M.D., director of body MR and co-director of the 3D Innovation Lab at Phoenix Children’s.

The CT scanner might not come with protocols that are adequate for each hospital situation, so at Phoenix Children’s Hospital they designed their own protocols, said Dianna Bardo, M.D., director of body MR and co-director of the 3D Innovation Lab at Phoenix Children’s.

Sponsored Content | Case Study | Radiation Dose Management | September 04, 2019
Radiation dose management is central to child patient safety. Medical imaging plays an increasing role in the accurate...
New Report Reveals Vulnerabilities of Internet of Things-enabled Healthcare Devices
News | Cybersecurity | August 29, 2019
Use of the Internet of Things (IoT) is booming, with IHS Markit forecasting there will be 73 billion connected devices ...
Royal Solutions and ZipRad Partner to Tackle Order Entry and Pre-authorization
News | Electronic Medical Records (EMR) | August 27, 2019
August 27, 2019 — Medical data delivery company Royal Solutions has partnered with ZipRad to streamline imaging exam
Glassbeam Introduces AI-powered Rules and Alerts Engine for Clinsights
News | Analytics Software | August 23, 2019
Glassbeam Inc. revealed several technology enhancements in its Rules & Alerts engine that make it dramatically...
Sectra Signs Enterprise Imaging Contract With Vanderbilt Health
News | Enterprise Imaging | August 21, 2019
Sectra will install its enterprise imaging picture archiving and communication system (PACS) and vendor neutral archive...