News | March 16, 2015

AAFP Ranks Praxis No. 1 for Happiness when Switching EHRs

Survey finds only 39 percent of physicians happy after switching EHRs

March 16, 2015 — The American Academy of Family Physicians (AAFP) ranks Praxis EMR (electronic medical record) the No. 1 EHR by physicians in the new survey "Physicians Who have Switched EHRs." The AAFP's Family Practice Management (FPM) magazine publishes a nationally recognized EHR Satisfaction Survey based on practicing physicians nationwide. As in past AAFP surveys, Praxis EMR ranked first place in user satisfaction, but this time physicians were asked to rate their new system after having switched EHRs. Praxis EMR outranked 73 EHR systems, with the largest percentage of physicians who strongly agreed, "I am happy with our new EHR system."

Praxis users are happy with their EHR, but this was not the case with most respondents. The majority of physicians polled were not happy. The survey also uncovered doctors being forced to switch EHRs and points to widespread dissatisfaction among physicians who've switched. Most respondents claim that their new EHR does not improve productivity, and only 39 percent of physicians are happy with their new systems.

"While our sample is too small to suggest winners and losers in the EHR marketplace, we do see some suggestive numbers," explain Edsall and Adler, co-authors of the FPM survey. "EpicCare Ambulatory and Praxis had the most net gains in customers among our respondents." However, when user satisfaction was compared between the two EHRs, the difference was compelling. Praxis eclipsed Epic and outranked all other EHR systems.

The survey also states, "Those who were personally involved in making the switch tend to look more favorably on their new system than those who did not make their own decision... Of the 140 respondents who said they were involved in the decision to change systems, 61 percent are happy with their new EHR; of those not involved in the decision, only 19 percent are happy with their new EHR.

Praxis utilizes a neural-network engine called a Concept Processor that learns from previous encounters to chart progressively faster and more effectively. This enables physicians to chart with higher medical quality than with template-based systems. Praxis learns from each provider regardless of specialty, training or experience.

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