The first thing you should know about remarketed or used equipment is that it’s not about picking up someone else’s junk or problems. At least not for the educated buyer.
By filtering out the vendor stereotypes and marketplace stigmas and doing your homework, you can locate a gem in the rough that not only will suit your needs, but also deliver the performance, bolster the volume and generate the revenue you seek.
Once you decide that a second-hand piece of equipment is an acceptable option, however, barely half the battle is won. You also have to determine what type of equipment to choose, where it should be placed and from which reputable company to acquire the technology, be it an original equipment manufacturer (OEM), independent third-party refurbisher or used equipment dealer.
Measuring Technical Changes
Educated buyers may tap the secondary market for some good deals on selected equipment, but they generally won’t find it a panacea. That’s because some things are best bought new, unless you stumble on a short lease, a quick trade-in or a recent buyer with second thoughts courtesy of business challenges or market condition changes.
John Marquez, president and CEO, Therapy Remarketing Group LLC, Long Beach, CA, offered a general rule of thumb that makes sense as the initial go/no-go point. “Some types of equipment lend themselves better to used acquisition than others,” said Marquez. “Typically, anything computer based that requires the latest in processing power, or software revision, is best bought new. The same thing goes for diagnostic modalities, where the technology is critical in diagnosing or staging disease.” Therapy Remarketing Group (TRG) specializes in radiation oncology equipment. In many cases, dramatic changes in computer technology can emerge every two to three years, he added. Plus, reselling software requires relicensing fees for legal transfers.
Marquez stressed that prospective buyers should think in terms of application. “In general, any time you require cutting-edge features for diagnostic purposes, you’re better off going with new,” he said.
“For imaging, not much has changed in X-ray for many years. The same goes for C-arms. The improvements are incremental, if at all,” he continued. “In diagnostic imaging, CT technology renders older generations relatively obsolete [about] every 36 months, so for diagnostic CT in areas requiring the greatest speed or the most advanced techniques, new is the best choice. In radiation oncology, which is TRG’s specialty, we have found that “used” actually makes a lot of sense for simulation, as well as for most accelerator applications, as in the simulation instance [when] no diagnosis is taking place [but clinicians are] just characterizing the tumor. Accelerator technology hasn’t really taken any quantum leaps in the last decade.”
Neither has much of the basic equipment used in general practice and surgery, in which World Medical Equipment, Maryville, WA, specializes. “Our company focuses on selling operating room tables, lights and autoclaves for a reason,” said Bob Mighell, World Medical co-founder and president. “These pieces of equipment don’t really have the leapfrogs in technology that monitoring or imaging equipment does. Operating room tables have not basically changed in function for the last 50 years. The tables are now easier to use and have a lot more bells and whistles, but that is something the customer can chose how much they would like to have. Autoclaves still get hot and lights still get bright. It used to be that every generation of lights was brighter than the next but they have finally maxed out how bright you can be and the new models have only minor improvements.”
Healthcare facilities should decide what technology they need first and then determine if they can pay for it before looking at all the options, according to Martin Zimmerman, president and CEO, LFC Equipment and sister company LFC Capital Inc., Chicago. “The [cost] difference between a refurbished 16-slice CT and a new quad [four-slice CT] could be pretty close,” he said. “The 16s and 4s are coming down because everybody is migrating to larger and more complex systems. There’s a lot of equipment around that’s good stuff – particularly if you’re just getting started or need a backup unit.”
Because a patient’s disease has been diagnosed and characterized by the time he or she arrives in radiation oncology, clinicians there do not necessarily have to rely on the latest and greatest technology for effective treatment, according to Marquez. “A 64-slice speed in a CT isn’t going to help a doctor get the outline of the tumor any better than a single slice,” he said. “In fact, the key advantage that multislice affords is in respiratory gating. Even there, gating can be accomplished with a four-slice CT, so buying cutting-edge technology has little or no benefit in this environment.
“As far as accelerator technology goes, the basic idea behind all accelerators hasn’t changed in 40 years,” he continued. “So a 10-year-old accelerator can treat most cancer as effectively as a one-year-old in real-world cases. Accelerators, which are big delivery systems for radiation, are somewhat akin to microwave ovens. They all use radiation to heat the food, all in the same way. The latest models have new and advanced features, but your food will get just as hot in a five-year-old unit as it does in a brand new one.” Furthermore, most advances remain in the collimation of the beam and in the dose levels, he added.
Determining Your Needs
Every facility faces the same primary considerations for equipment buying, according to Mighell. “What do we need? What does our budget allow? What will give us the best value for our money?” he said. “When a facility’s needs outweigh its budget, refurbished equipment becomes an attractive option, provided that the refurbishing has been thoroughly done by a quality organization. At World Medical, we strip down every piece of equipment to its component parts and rebuild to OEM specifications. However, the buyer must be aware of companies that claim to refurbish equipment but only do a surface level of repair. Suspiciously low prices may be an indication of inferior workmanship, and the original savings may quickly disappear in the costs to repair and service this equipment.”
Knut Fenner, vice president, Proven Excellence Refurbished Systems Division, Siemens Medical Solutions USA Inc., Hoffman Estates, IL, concurred with the basic decisions that have to be made about equipment buying. Budget tops the list. “Especially for facilities facing stringent budget restrictions, OEM-refurbished equipment might be the best possible solution to obtain high-quality equipment while staying within a given budget,” he said. “Outpatient care facilities might find themselves in a situation where the decision to buy refurbished equipment allows them to purchase two systems while still staying within their budget, therefore being able to handle increased patient volumes. The purchase of new equipment, however, might have only allowed them to facilitate one system given their budget restraints.”
Identifying the types of procedures to be performed with the equipment and comparing that to the required technology level for those procedures should be next in line. “If the types of procedures to be performed with the equipment require the latest and most advanced technology the market has to offer, [such as] dual-source CT technology, the only possible solution is the purchase of new equipment,” he said. “However, purchasing OEM-refurbished equipment does not automatically mean having to forgo the latest system types and technology levels. Nearly 60 percent of the refurbished products in the Siemens Medical Proven Excellence program, for example, are still available as new systems as well.”
Finally, investment risk should be taken into account. “OEM refurbished equipment is always an option which should be looked at, no matter what equipment type.” The Siemens Proven Excellence refurbishing program, for example, offers “like new” quality at reduced purchasing costs, including upgrading pre-owned systems to the latest software version, enabling future upgrades, he added.
Weighing the risk versus the reward is a big decision that depends on whether the used equipment will support a new service or expansion of an existing service, Zimmerman acknowledged. “If it’s a new service then you have a new decision to make because you don’t necessarily have an established volume,” he said. “Generally, new equipment across the board will allow you to build a referral base more quickly from a marketing point of view.”
But the decision also comes down to an economic challenge, balancing the cost of new technology with that of second-hand technology, according to Zimmerman. Do you want to pay $600,000 for a new 16-slice CT, for example, or $1.5 million for a new 64-slice model? Or do you go with a refurbished 16-slice for $450,000 to $500,000, based on the unit’s age, its software package and financing arrangements? “You have to ask yourself how much difference is there between a new and a refurbished unit,” he noted. “Fundamentally, you have to make a tech decision, marketing decision, volume decision and risk decision.”
Be Site Specific
Experts agree that second-hand equipment can be an option for any facility – primary or satellite. But then again, it depends on the type of equipment.
“The latest/newest tech option should be chosen if it can be shown to improve the outcome of the patient,” Mighell said. “Latest technology imaging equipment, for example, can do more than older technology equipment. Better monitoring equipment can benefit the patient. On the other hand, latest technology autoclaves may offer a few more cycle options, but still sterilize the same as an older refurbished unit. Does the facility really need an OR table that can lift 1,100 pounds when it doesn’t have a bariatric program?”
From a marketing standpoint, the question of technology and price supercedes the question of whether equipment is used or new, Fenner stressed. “Patients and insurance companies are looking for the best healthcare at the lowest possible price point,” he said. “The purchase of OEM-refurbished equipment allows facilities to acquire state-of-the-art technology at a reasonable cost. Therefore they are able to provide good patient care at a competitive price.”
But location and market conditions do matter. “If it’s a leading institution and it needs to have the latest and best because of competition, it’ll go with new,” Zimmerman insisted. “It’ll want to be on the bleeding or leading edge. It doesn’t want to lose referrals. It wants volume. If the system is a backup unit or [handles] overload, then it’s a completely different story. You don’t need the latest and greatest for a secondary purpose.” He also noted that smaller institutions may be more open to used equipment, as well as any facility using the equipment for less complex diagnoses, such as simple screening for fractures or radiation therapy.
Marquez admitted that “it makes more sense with a startup, or in rural areas with low patient volumes, to go with used. Once the practice is more established you can always upgrade to new.”
While there is often a stigma attached to the notion of used equipment, it may be a viable alternative that offers tangible benefits in terms of operational performance and return-on-investment. Always look for the quality of the refurbishing job and the availability of certain types to get the best performance and greater reliability.
20 Tips from the Pros
1. Deal with established players.
2. Buy the latest model you can afford, but spend more time on the components than on the age of the system.
3. If you have to buy refurbished, get a complete list of everything that is going to be replaced, and then weigh the wisdom of the replacements versus paying as the components fail.
4. Always hire a technician you trust to inspect the system you are going to get, and always reserve the right to re-inspect the system before it gets de-installed (an adjunct of this rule would be NEVER buy a de-installed system as you cannot verify operation). The exception being if the OEM will install it and guarantee it will operate at operational system specs.
5. Never give a broker a dime unless they can prove they own what they are shopping – too many shady characters advertise systems they don’t actually own in the hopes that they can secure the system after the fact once they have a live one, which can create the false impression of an abundance of systems when for a particular model there may be a scarcity, and can be frustrating for the customer due to all the false starts.- John Marquez, Therapy Remarketing Group
6. Look for a company that has had an established, nationwide reputation for many years.
7. Ask for details on their refurbishing process and ask for references.
8. Check that they offer a full warranty.
9. Check on their customer service.
10. Make sure they are knowledgeable in the equipment they are selling.
- Bob Mighell, World Medical Equipment
11. Ensure that the equipment has gone through an OEM-refurbishment process and has been tested according to the OEM test procedures.
12. It is worthwhile not only to consider the initial purchasing costs but also look at the purchase from a long-term and cost-of-ownership perspective, taking into consideration warranty, service contracts, spare parts availability, etc.
13. Purchase the equipment from a trusted company with a good reputation.
14. Ensure that spare parts availability is guaranteed for at least five years.
15. Ensure that a system warranty is included and that service contracts are available. - Knut Fenner, Siemens Medical Solutions USA Inc., Proven Excellence Refurbished Systems Division
16. Do your homework by checking out the vendor’s history and experience, as well its reputation for maintenance and providing aftermarket support.
17. Deal with a reputable vendor.
18. Get referrals.
19. Research the equipment’s service history.
20. Get the facts on the warranty – who provides it and for how long at what cost?
- Martin Zimmerman, LFC Equipment
Remarketed/Used Equipment Vendors
A Imaging Solutions Birmingham, AL www.aimagingsolutions.com
Adam Medical Sales Brooklyn, NY www.adammedical.com
American Healthcare Technologies Inc. New York, NY www.ahtiny.com
Ardus Medical Inc. Cincinnati, OH www.ardusmedical.com
Associates Imaging Inc. St Petersburg FL www.associatesimaging.com
Atlas Medical Technologies Ontario, CA www.atlasmedtec.com
Barrington Medical Imaging LLC Cary, IL www.bmimed.com
Bay Shore Medical Ronkonkoma, NY www.bayshore-medical.com
Blue Ridge Medical Imaging Inc. Salem, VA www.brmi.net
C & G Technologies Inc. Jeffersonville, IN www.cgtscan.com
Capital Medical Equipment Matawan, NJ www.capmedonline.com
Conquest Imaging Stockton, CA www.conquestimaging.com
CTronics Inc. Stockton, CA www.ctronics.com
D B International Corp. Staten Island, NY www.dbicorp.com
Diagnostic Parts Exchange Inc. Quincy, FL N/A
Diagnostix Plus Inc. Rockville Center, NY www.diagplus.com
Digitec Medical Service Corp. Lawrenceville, GA www.digitecmedical.com
Dunlee Aurora, IL www.dunlee.com
Eastern Diagnostic Imaging Taunton, MA www.easterndiagnostic.com
Efore USA Inc. Irving, TX www.eforeusa.com
Equipment Placement Services Inc. Streetman, TX www.equipmentplacement.com
Expert Medical Systems Inc. Port Charlotte, FL expertmedicalsystems.com
Foremost Equipment Rochester , NY www.foremostequipment.com
GE Healthcare GoldSeal Brookfield, WI www.gehealthcare.com/usen/mr/s_excite3/products/goldseal.html
Genesis Medical Imaging Inc. Huntley, IL www.genesismedicalimaging.com
Health Care Exports Inc. Miami, FL www.ahce.com
Huestis Medical Taunton, MA www.huestismedical.com
Imaging Associates Inc. Charlotte, NC www.imaginga.com
Imaging Systems International Ann Arbor, MI N/A
International Imaging Systems Ann Arbor, MI N/A
International Medical Equipment Services Inc. Kings Mountain, NC www.medical-equipment.net
International X-Ray Brokers Brockton, MA N/A
LFC Equipment Chicago, IL www.lfcequipment.com
Lundy Healthcare Ltd. Berkshire UK www.lundyhealthcare.co.uk
MedExchange International Agawam , MA www.medexchangeinc.com
Medical Equipment Refinishing Systems Inc. Sarasota, FL www.medicalequipmentrefinish.com
Medical Equipment Services Inc. La Grange, KY www.melocator.com
MedX Inc. Arlington Heights, IL www.medx-inc.com
Metropolis International LLC Long Island City, NY www.metropolisint.com
Miller Medical Imaging Cincinnati, OH www.millermedicalimaging.com
MRN Resources Inc. East Northport, NY N/A
Mylin Medical Systems Inc. Burr Ridge, IL [email protected]
NCD Medical Corp. Eastlake, OH www.ncdmedical.com
Nakomis Medical Systems Inc. Venice, FL www.nmsinc.com
Northeast Electronics Derry, NH www.northeastelectronics.com
Oncology Services International Alvarado, TX www.thinkosi.com
Prescott's Inc. Sayreville, NJ www.prosvcs.com
ProActive Technology Solutions Inc. Dublin, OH www.ptsi.cc
R D Medical Inc. Crete, IL www.rdmed.com
Radiology One Source Franklin, TN www.radiologyonesource.com
Radon Medical Imaging Gaffney, SC www.radiologyonesource.com
Raynostix Group LLC Louisville, KY www.raynostix.com
ReMedPar Goodletsville, TN remedpar.com
Remedy Medical Systems Phoenix, AZ www.mrirental.com
SFG Imaging Consultants Inc. St Petersburg, FL www.sfgimaging.com
Siemens Medical Solutions USA Inc. Malvern, PA www.siemens.com/refurbished
Sunbelt Medical Corp. Houston, TX www.sunbeltmedical.com
Tandem Medical Equipment Inc. Smithtown, NY www.tandemequipment.com
Teslamed International GmbH Geisenkirchen, NRW www.telamed.info
Therapy Remarketing Group Long Beach, CA www.therapyrg.com
Ticitech S.A. Bedano, Switzerland www.ticitech.ch
Tomovation GmbH Castrop-Rauxel www.tomovation.com
TransPhoton Corp. Miami, FL www.photon2.com
Transtate Equipment Co. Raleigh, NC www.transtateonline.com
United Medical Technologies Fort Myers, FL www.unitedmedicaltech.com
Universal Medical Resources Washington, MO www.unimed.com
V.I.S. Imaging Ltd. Brooklyn, NY www.visimagingltd.com
Venture Medical Requip Tampa, FL www.venturemedical.com
West Valley Imaging Seneca, SC www.westvalleyimaging.com
World Medical Equipment Marysville, WA www.worldmedicalequip.com
Source: Outpatient Care Technology research, March 2007