Today, health systems are continuously striving to improve performance, utilization, and workflow in order to drive practice improvement and enhance patient care. This discussion with Carlos Arelleno, senior administrative director radiology and otolaryngology at Boston Medical Center (BMC), and Carol Morrissey, enterprise operational informatics customer success leader at Philips will explore leveraging connected, data-driven solutions to drive operational improvements in imaging.
• Learn how the team at BMC [supported by Carol and her team at Philips] is using meaningful operational analytics tools to help improve workflow, reduce manual processes and achieve gains.
• Discuss how internal change management and collaboration is a key component toward adoption of connected, data-driven care.
• Understand that data awareness is no longer enough; to drive transformative change, data-driven healthcare is critical in the forward transformation of healthcare.
This webinar takes place Nov. 12, 11 a.m. Eastern Time.
Carol Morrissey is the Philips Healthcare clinical services design lead for enterprise operational informatics (EOI). She has extensive healthcare and clinical setting experience. She drives operational improvement projects, provides guidance to her solution advisor team and supports with new product or solution development. Prior to taking the leadership role within EOI, Carol was a solution advisor within the EOI, helping customers seek out improvement opportunities, such as increased imaging asset utilization, improved competencies of staff, scheduling efficiency, upgrade and replacement options, and imaging appropriateness. Carol has worked across a broad range of clinical healthcare roles in ultrasound and radiology. With more than 25 years of medical imaging and radiology operations experience Carol brings an insightful and customer-focused perspective to clinical service design and implementations.
Carlos Arellano, M.D., MBA, is senior administrative director for radiology, perioperative services and otolaryngologyAs part of his role, Carlos oversees 300+ hospital staff in and is responsible for the professional component for Radiology and Otolaryngology. Carlos received his M.D. from Universidad Anahuac in Mexico City and his MBA from Boston University. Over the last six years at Boston Medical Center, Carlos has been able to leverage his medical and operations backgrounds to work on process improvement initiatives across the hospital. He has particular interest in utilizing data to optimize patient flow, access to care and patient experience.
Philips looks beyond technology to the experiences of patients, providers and caregivers across the health continuum, from healthy living to prevention, diagnosis, treatment and home care. The company unlocks insights leading to meaningful innovations from hospital to home.Its integrated solutions – packaged suites of systems, smart devices, software and services – combine broad and deep clinical expertise, technology and services, actionable data, consultative new business models and partnerships. Together, with customers, the vendor can transform how care is delivered and experienced, to deliver upon the quadruple aim of improved patient experience, better health outcomes, improved staff experience, and lower cost of care.