October 1, 2008 – TomoTherapy Inc. maker of the Hi·Art treatment system for advanced radiation therapy, today announced plans to enhance the remote service and diagnostics capabilities of its customer support program.
In late 2008, TomoTherapy will pilot the Questra IDM (Intelligent Device Management) Application Suite, an auto-intelligent remote support solution from Questra Corporation. Phase I integration of this capability will provide TomoTherapy with the ability to remotely update Hi·Art system software and receive product performance information over a secure Internet connection to enhance overall user experience. In subsequent phases of implementation, the Questra-based solution is expected to offer Hi·Art users remote planning, plan review and quality assurance capabilities.
According to Rich Springer, TomoTherapy’s vice president of customer support, the partnership with Questra reinforces TomoTherapy’s commitment to continuous improvement.
“Our customers expect the best in both treatment quality and customer service from TomoTherapy. Questra’s device management solution will help us continue to deliver on these expectations. In addition to optimizing Hi·Art system uptime across our growing installed base, we expect to also realize a new level of operational efficiency.”
Emil Wang, Questra CEO, added: “We are delighted to be working with TomoTherapy as they take their customer service to the next level. Innovative companies, like TomoTherapy, are turning to remote, preemptive service as a means to deliver greater value to their customers.”
For more information: www.questra.com and TomoTherapy.com