Technology | April 09, 2007

Patient Satisfaction Assessment Designed for Surgical Facilities

CTQ Solutions’ EdgeSurvey is a patient satisfaction assessment and benchmarking solution designed specifically for surgical facilities. EdgeSurvey combines automated Web-based electronic surveys and paper surveys to obtain timely and accurate information on patient satisfaction levels in key performance areas.
EdgeSurvey’s benchmarking allows facilities to compare their performance against peer facilities – gauging relative performance. After capturing and assessing this vital data, EdgeSurvey promotes quality assurance activities that focus on bringing under-performing areas/assets into compliance.
EdgeSurvey’s benefits include providing immediate cost-savings; increasing patient response, feedback and insight; providing negative survey response alerts – facilitates contacting these patients proactively; aggregating data into meaningful monthly reporting by KPI, Focus Areas, facility and corporate scores, trend analysis, metric correlation (CTIs) and supporting freeform text.

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