Technology | July 23, 2006

Optimizing Product Support, Communication

TomoGateway is a Virtual Private Network (VPN) connection that allows direct communication from each TomoTherapy Hi-Art System to the company’s Customer Contact Center.
The connection reportedly allows system data logs that detail the Hi-Art System’s operation and performance to be transferred to a customer support representative, eliminating the need for consuming reporting methods. It also allows technical support staff to perform online diagnostics and look at real-time data, while examining the system log files, making for enhanced problem-solving capabilities.

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