December 14, 2006 - GE Healthcare released the results of a customer survey showing that nearly all users of the company’s Life Support Systems would recommend GE to their peers, and that more than nine out of 10 would purchase those services again in the future.
Omega Management Group interviewed GE customers about their satisfaction with the company’s parts-ordering process, technical and field-service support, equipment repair, technical training, product reliability, ease of use and overall service. In the latest round of interviews, GE ranked 96 percent or above in customer satisfaction in all categories but one.
Among the highlights of the report:
98 percent rated GE’s field-service support good, very good or excellent in terms of response times, prompt problem resolution and professional attitude.
96 percent rated the overall quality of GE service good, very good or excellent.
More than 99 percent rated GE Life Support products good, very good or excellent in terms of both reliability and ease of use.