Sponsored Content | Case Study | PACS | April 10, 2017

Doing More With Less While Improving Population Health

A discussion with Western Reserve Hospital in Cuyahoga Falls, Ohio

PACS

Pam Banchy

PACS

Jeffrey S. Unger, M.D.

Not unlike other facilities, Western Reserve Hospital in Cuyahoga Falls, Ohio, has been trying to figure out how to best service their patient population while dealing with the challenging reality of today’s healthcare industry. Despite healthcare flux, there still exists a need for hospitals to do more with less, and at the same time to show their role in improving population health. We recently sat down with Jeffrey Unger, M.D., a radiologist at Western Reserve Hospital, and Pam Banchy, Western Reserve CIO and VP of Clinical Informatics, to talk with them about recent decisions they have made in their imaging department.  

 

Your facility recently installed a remote-hosted PACS solution with McKesson. Can you tell me about what drove that decision? 

Pam Banchy (PB): 

Looking into a remote-hosted picture archiving and communication system (PACS) wasn’t initially something that we considered, however circumstances dictated that we investigate the concept. We knew that we needed a new PACS that was owned and managed by our organization, but initially we didn’t know if the right solution would be having our own servers or hosting remotely. We have used remote hosting before with other hospital systems, especially because our size makes it difficult to shoulder the technical and financial responsibility that comes with managing your own data center. From that perspective, a remote hosted solution was very attractive. We have existing McKesson solutions in place, which put McKesson Radiology in the running. It’s always great when you can expand with an existing vendor because those business relationships are already in place.

 

Was there anything that made the McKesson solution stand apart from other competitors in the selection process?

PB: 

There were other vendors that offered very competitive
solutions,  however one notable difference was the support model. We felt more comfortable with the idea that there was one number to call for any issues, including with the third party applications that we use through McKesson Radiology. 

 

Once the decision was made to go with remote hosting with McKesson Radiology, how did you feel the transition was managed?

PB: 

Very well. We had conversations about what order it made sense to do things in. For example, we wanted the remote hosted PACS to be running smoothly before we transitioned our modalities over. We didn’t want even an interim solution where hardware would be on our premises. Once we had the PACS up and running remotely, then we completed the integration of all our modalities. The transition was really smooth. The radiologists were happy and the referring physicians couldn’t tell on their end that a change had been made on ours. 

Jeffrey Unger, M.D. (JU):

Initially as radiologists we were concerned there would be a lag when pulling up images, but we quickly realized that this was not the case. From a performance perspective, the hosted solution has stood up to our previous in-house solution. In fact, I also work remotely from Hawaii at times and the speed has still been as good. I’m very impressed. 

 

You didn’t use McKesson Radiology PACS previously. How have you found the functionality to hold up next to what you have used before?

JU:

Our remote hosted PACS does everything that the on-site PACS would do, which is great. We didn’t want to compromise on any functionality just because we didn’t want to host our own servers. McKesson has done a great job of integrating all of our preferred third-party vendors for functions such as reporting. We did also install McKesson’s Conserus Workflow Intelligence, and that has been great. Even though we are a small facility, it’s still nice to work off of one consolidated worklist. The ability to customize the priorities for cases has been particularly helpful. Technologists can quickly flag cases that should be looked at right away. It really helps us to read cases in the best order and to make sure nothing falls through the cracks. 

 

It  sounds like you’re happy with your decision? 

JU: 

Definitely. While there are a lot of features we haven’t used yet because we’re not that big, it’s great to know that we can expand in the future and everything we need is already here. 

PB:

I agree. At first it’s always hard to shift to working with a new team and a new product, but the McKesson Radiology team is very skilled, and the product has delivered. I would say with confidence that McKesson was the right partner for us in this venture. 

 

Case study supplied by McKesson.

Related Content

Roper Radiologists PA Adapted an Interactive, Dynamic Worklist to Orchestrate and Measure Workflow

Matthew Brady, M.D.

Sponsored Content | Case Study | PACS Accessories | April 18, 2018
Matthew Brady, M.D., a radiologist at Roper Radiologists PA in Charleston, S.C., addresses the often-interwoven topics...
Enhancing Patient Care Inspires Southwest Medical Center to Upgrade to Enterprise Imaging

Assad Zainali, M.D., and Kelly Denton, director of imaging at Southwest Medical Center, review radiology studies with Novarad's Ncompass Enterprise Imaging.

Sponsored Content | Case Study | Enterprise Imaging | April 18, 2018
Southwest Medical Center (SWMC) serves patients from Kansas, Oklahoma, Colorado, New Mexico and Texas. Since seeing its...
MACRA Implications for Payers, Providers and EHR Systems
Feature | Radiology Business | April 18, 2018 | Christopher Emper
For better or worse, the Medicare Access, CHIP Reauthorization Act (MACRA) is expected to disrupt healthcare at every
What It's Going to Take for AI to go Mainstream

Image courtesy of Pixabay

Feature | Artificial Intelligence | April 18, 2018 | Paddy Padmanabhan
No technology concept is going to be more discussed, dissected or debated in healthcare this year than artificial int
Philips Warns of Cybersecurity Vulnerabilities in IntelliSpace and iSite PACS Products
News | Cybersecurity | April 16, 2018
Philips Healthcare last week issued a proactive advisory warning to its iSite and IntelliSpace picture archiving and...
Dicom Systems Installs First Enterprise Imaging Platform in Africa
News | Enterprise Imaging | April 12, 2018
Dicom Systems Inc. recently announced it has deployed its flagship Workflow Unifier platform at the foot of Mount...
Healthcare Administrative Partners Launches Deep Dive Analytics Service
Technology | Analytics Software | April 12, 2018
Healthcare Administrative Partners (HAP) announced the launch of Deep Dive Analytics, an integrated clinical data...
Veritas Capital Acquiring Three Software Units from GE Healthcare
News | Radiology Business | April 02, 2018 | Jeff Zagoudis, Associate Editor
April 2, 2018 — GE Healthcare announced the...
NTT Data, DataFirst Partner to Expand Advanced Healthcare AI Capabilities
News | Artificial Intelligence | March 30, 2018
NTT Data Services this week announced a partnership with DataFirst Inc. to deliver clinical artificial intelligence (AI...
The Neal Awards recognize the best in business-to-business editorial across standalone and integrated media channels

Editor Dave Fornell tries his hand at virtual reality at RSNA 2017.

News | Radiology Business | March 28, 2018
Imaging Technology News has been recognized with an award nomination from the Jesse H.
Overlay Init