News | PACS Accessories | November 25, 2015

Agfa HealthCare's Services in Spotlight at RSNA 2015

Tailored service offerings help hospitals manage people, processes and technologies

Agfa Healthcare, RSNA 2015, Services teams, imaging infrastructure

Image courtesy of Agfa Healthcare

November 25, 2015 — Agfa HealthCare said it will highlight its extensive service offerings and dedicated Services teams at the Radiological Society of North America (RSNA) 2015 annual meeting. As an integral part of the Agfa HealthCare solutions portfolio, the Services teams help healthcare providers to optimally and cost-effectively manage the people, processes and technologies that enable them to meet their targets and goals.

Agfa HealthCare offers a broad range of services, designed to meet the customers' specific objectives and strategies. These include implementation, training, integration and optimization services, consulting and advice, cloud and managed services, Global Remote Incident Prevention services (GRIP) and financial services.

The hospitals can partly or completely outsource IT systems, infrastructure and/or equipment; choose to have services run remotely or on-site: and opt for Software as a Service, pay-per-use, etc.

The Services teams can tailor Agfa HealthCare's solutions to the customer's individual needs for a customized implementation. They offer 24/7 oversight and monitoring, proactive incident prevention and resolution, infrastructure optimization, fast deployment and adoption of new technologies, status reporting and detailed alerts providing valuable insights into various areas of the hospital's operations, and much more.

Agfa 's Services teams are supporting hospitals around the world. The eight-site hospital Stiftung der Cellitinnen zur heiligen Maria in Cologne, Germany, uses Agfa HealthCare's ORBIS hospital information system (HIS), ORBIS radiology information system (RIS) and HYDMEDIA document management system, supported by Managed Services. "With Agfa HealthCare Managed Services, we have support 24 hours a day, seven days a week to help our systems operate smoothly without being dependent on internal resources," commented IT manager Frank Becker.

Across the world in Brazil, diagnostic imaging group FIDI, which runs 24 public health sites producing 4.5 million images a year, relies on GRIP to identify and resolve potential incidents. "GRIP is resolving most issues before the IT team is even aware of them. Prevention is the key word with GRIP," said Armin Spirgatis, superintendent of IT, FIDI.

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