News | Radiation Therapy | August 17, 2015

Accuray Tops User Satisfaction Ratings in MD Buyline Report

Company received highest composite score in all categories including system performance, reliability and application training

Accuray, highest composite rating, user satisfaction, MD Buyline

August 17, 2015 — Accuray Inc. announced that its CyberKnife and TomoTherapy systems have received the highest composite overall user satisfaction rating among radiation treatment delivery systems in the United States, according to the Q2 2015 MD Buyline Market Intelligence Briefing. The most recent ratings trend also shows Accuray has achieved the highest ratings among industry peers over the past two years.

  In rating Accuray, MD Buyline reports the company obtained the highest scores in all categories measured including system performance, system reliability, installation/implementation, application training and system response. CyberKnife and TomoTherapy system users continue to report Accuray products as "user-friendly" and "highly reliable," with system downtimes being "rare." Accuray personnel also received strong marks, with customers praising "their knowledge and ability to effectively communicate" with them.

MD Buyline, an independent market intelligence organization for the healthcare industry, measures linear accelerator user satisfaction based on evaluations by more than 3,300 hospitals in its member network that use the product every day. Respondents rate how satisfied they are with products from Accuray, Elekta and Varian, using key metrics listed above along with installation and implementation, applications training and service repair quality.

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