Feature | August 28, 2013 | Melinda Taschetta-Millane

Study on Consumer Attitudes Toward Patient Portal Platforms

In March, Carestream conducted a commissioned survey[1] of U.S.-based medical patients measuring consumer attitudes toward patient portal technologies. I had the opportunity to discuss the results and their significance to the industry with Cristine Kao, Carestream Health’s marketing manager for global healthcare IT.

The study’s objective was to determine patient opinions about patient portal technology — of course more specifically to focus on Carestream’s MyVue imaging portal, however, the information that was gathered has universal appeal to the imaging world, as it discusses consumer attitudes toward imaging.

I asked Kao about the most significant findings of the study. “We looked at various industry information sources, and a couple of things were apparent; consumers want to understand more about their treatment, and are seeking more information,” she stated. “Patients are adopting technology in general, but we know very little as to what their experiences are with imaging. We wanted to know what patients are looking for in regards to imaging.”

Kao explained that they were testing a total of eight specific hypotheses. “One of the areas we wanted to find out more about was age — do older patients actually use technology? We found out that even if people weren’t IT-savvy, they would still see value in an online viewing system,” she stated. The study showed that more than 60 percent of respondents characterized themselves as having a moderate level of computer/Internet experience. Of the younger survey respondents ages 18-30, 90.4 percent profiled themselves as having advanced to moderate competence, compared to 76.6 percent of those 61-70. According to the study, “As younger generations mature and continue to incorporate new technologies into their daily lives, it should be expected that likelihood of use of a patient portal will increase across all age groups. Medical providers should take note of this.”

Patients also want to access their images online, as well as those of family members. However, the frequency of image-taking over the past five years has no significant bearing on interest in the use of a portal to access medical images. “They see value in accessing imaging information,” said Kao. “They want to manage their own family images.”

The study concludes that “with trends in today’s healthcare environment, such as increasing price transparency and expanding consumer orientation toward choices, combining with the continued infiltration of IT into the daily activities of patients and healthcare providers, a service-oriented online imaging portal can deliver significant value to those patients and their providers.”

This is where Stage 2 Meaningful Use could come into play. Although Stage 2 MU does not currently include imaging, it does indicate that
5 percent of patients within a hospital need to have access to information and have activity in that account. If this is included in the overall strategy, according to Kao, it shows that patients will likely use the patient portal services because they
see the value. It is all part of the patient engagement strategy as we move forward into a new era.

Reference: 1 IDR Medical GmbH, www.idrmedical.com

 

 

 

 

[email protected]

Related Content

FDA Clears Bay Labs' EchoMD AutoEF Software for AI Echo Analysis
Technology | Cardiovascular Ultrasound | June 19, 2018
Cardiovascular imaging artificial intelligence (AI) company Bay Labs announced its EchoMD AutoEF software received 510(...
News | Remote Viewing Systems | June 14, 2018
International Medical Solutions (IMS) recently announced that the American College of Radiology (ACR) added IMS'...
Wake Radiology Launches First Installation of EnvoyAI Platform
News | Artificial Intelligence | June 13, 2018
Artificial intelligence (AI) platform provider EnvoyAI recently completed their first successful customer installation...
How AI and Deep Learning Will Enable Cancer Diagnosis Via Ultrasound

The red outline shows the manually segmented boundary of a carcinoma, while the deep learning-predicted boundaries are shown in blue, green and cyan. Copyright 2018 Kumar et al. under Creative Commons Attribution License.

News | Ultrasound Imaging | June 12, 2018 | Tony Kontzer
June 12, 2018 — Viksit Kumar didn’t know his mother had...
Zebra Medical Vision Unveils AI-Based Chest X-ray Research
News | Artificial Intelligence | June 08, 2018
June 8, 2018 — Zebra Medical Vision unveiled its Textray chest X-ray research, which will form the basis for a future
Konica Minolta Launches AeroRemote Insights for Digital Radiography
Technology | Analytics Software | June 07, 2018
Konica Minolta Healthcare Americas Inc. announced the release of AeroRemote Insights, a cloud-based, business...
Vinay Vaidya, Chief Medical Information Officer at Phoenix Children’s Hospital

Vinay Vaidya, Chief Medical Information Officer at Phoenix Children’s Hospital

Sponsored Content | Case Study | Artificial Intelligence | June 05, 2018
The power to predict a cardiac arrest, support a clinical diagnosis or nudge a provider when it is time to issue medi
How image sharing through a health information exchange benefits patients while saving time and money is depicted in this slide shown at HIMSS 2018. Graphic courtesy of Karan Mansukhani.

How image sharing through a health information exchange benefits patients while saving time and money is depicted in this slide shown at HIMSS 2018. Graphic courtesy of Karan Mansukhani.

Feature | Information Technology | June 05, 2018 | By Greg Freiherr
A regional image exchange system is saving lives and reducing radiology costs in Maryland by improving the efficiency
Using Imaging Analytics for Radiology, VCU Health in Richmond, Va., has developed a dashboard to view turnaround time analysis. This functionality allows drill down for each technologist and radiologist and looks at the different steps of the imaging cycle.

Using Imaging Analytics for Radiology, VCU Health in Richmond, Va., has developed a dashboard to view turnaround time analysis. This functionality allows drill down for each technologist and radiologist and looks at the different steps of the imaging cycle.

Sponsored Content | Case Study | Information Technology | June 05, 2018
Sharon Gibbs, director of the radiology department at VCU Health in Richmond, Va., aims to provide quality, timely and...
PACS and the Road to Reconstruction
Feature | PACS | June 05, 2018 | By Dave Whitney and Jef Williams
The PACS — picture archiving and communication systems — have been in existence for more than 45 years. One of the...
Overlay Init