December 14, 2012 — KLAS has released the 2012 Best in KLAS Awards: Software and Services report ranking the best performing healthcare IT vendors in just under 100 market segments. This year, nearly 20,000 provider interviews led to a mix of newly crowned and repeat Best in KLAS winners.
“Providers recognize the critical nature that vendors play in improving healthcare delivery,” says Adam Gale, KLAS president. “Thus, a growing number of providers are weighing in on vendor performance. It speaks volumes that providers want to be heard and be counted. And vendors are listening.”
Some highlights from this year include:
- Epic sweeps eight Best in KLAS award categories and is named the No. 1 Overall Software Vendor, No. 1 Overall Software Suite Vendor and No. 1 Overall Physician Practice Vendor.
- athenahealth receives second-most Best in KLAS wins.
- Impact Advisors wins No. 1 Overall Services Vendor.
- New software, service, and Best in KLAS segments in the Best in KLAS report.
The following is a list of the 2012 Best in KLAS vendors for software:
|
Acute Care EMR |
Epic EpicCare Inpatient EMR |
|
Ambulatory EMR (1–10 Physicians) |
athenahealth athenaClinicals |
|
Ambulatory EMR (11–75 Physicians) |
Epic EpicCare Ambulatory EMR |
|
Ambulatory EMR (Over 75 Physicians) |
Epic EpicCare Ambulatory EMR |
|
Business Intelligence/Reporting |
Dimensional Insight The Diver Solution |
|
Cardiology |
Digisonics DigiView |
|
Community HIS |
McKesson Paragon |
|
Document Management and Imaging |
Perceptive Software ImageNow |
|
Emergency Department |
Wellsoft EDIS |
|
Enterprise Scheduling |
Unibased USA RMS |
|
Financial/ERP |
Oracle PeopleSoft Enterprise |
|
Homecare |
Homecare Homebase |
|
Laboratory |
Siemens NOVIUS Lab |
|
Oncology |
Elekta MOSAIQ |
|
PACS |
DR Systems Unity v|Series PACS |
|
Patient Accounting and Patient Management |
Epic Resolute Hospital Billing |
|
Pharmacy |
Epic Willow |
|
Practice Management (1–10 Physicians) |
athenahealth athenaCollector |
|
Practice Management (11–75 Physicians) |
athenahealth athenaCollector |
|
Practice Management (Over 75 Physicians) |
Epic Resolute/Prelude/Cadence |
|
Radiology |
Epic Radiant |
|
Speech Recognition |
Dolbey Fusion Expert/SpeechEMR |
|
Surgery Management |
Epic OpTime |
The 2012 Best in KLAS vendors for services are:
|
Application Hosting (CIS/ERP/HIS) |
Cerner |
|
Claims and Clearinghouse Services |
Navicure |
|
Clinical Implementation Principal |
Impact Advisors |
|
Clinical Implementation Supportive |
Navin, Haffty & Associates |
|
Extended Business Office |
Cymetrix |
|
IT Outsourcing (Extensive) |
Cerner |
|
IT Outsourcing (Partial) |
Tie between CareTech Solutions Inc. and Xerox |
|
Planning and Assessment |
Impact Advisors |
|
Revenue Cycle Transformation |
Huron Consulting |
|
Technical Services |
Orchestrate Healthcare |
|
Teleradiology Services |
StatRad |
|
Transcription Services |
Precyse |
Five new software market segments were added to the report this year. Clinical Decision Support has been separated into three new markets: Clinical Decision Support — Order Sets and Care Plans; Clinical Decision Support — Referential; and Clinical Decision Support — Surveillance. Point of Use Inventory Management and VNA/Image Archive debut as new segments. Due to changes in the market space, Pharmacy and Pharmacy (Community) market segments have been combined into one category.
The report also has six new services market segments: HIE Consulting, ICD-10 Consulting, Image Exchange, Image Archive Outsourcing, Release of Information, and Revenue Cycle Outsourcing.
The 2012 Best in KLAS Awards: Software & Services report is available to healthcare providers online for a significant discount off the standard retail price. To purchase the full report, healthcare providers and vendors can visit www.KLASresearch.com/BestinKLAS to view top ranked vendors for each market segment. Additional rankings and ratings for each category are available in the report.
For more information: www.KLASresearch.com
May 21, 2025 
