June 14, 2023 — TGH Imaging has implemented the Philips Radiology Operations Command Center (ROCC) at several of its outpatient locations offering magnetic resonance imaging testing. ROCC is a virtualized imaging solution that seamlessly connects TGH Imaging experts and technologists remotely from a centralized command center. This innovative technology and workflow facilitates communication between scanner-facing technologists and experts to provide real-time collaboration, support and training on complex imaging procedures and protocols.
"When researching the ROCC concept, we envisioned this solution within our TGH Imaging network as providing invaluable advanced imaging protocol support and expanding patient access across multiple sites," said Sherri Lewman, senior vice president of Enterprise Imaging at Tampa General Hospital. "With the ROCC, innovation takes the lead in revolutionizing our daily radiology operations, enhancing our imaging capabilities, and providing staffing flexibility, enabling us to ultimately serve more patients more efficiently, overall delivering better patient care."
The ROCC platform offers the ability to perform a radiology procedure remotely and provide real-time technologist assistance and collaboration on difficult exams, all from a centralized TGH Imaging command center. For example, an imaging technologist at the command center can implement the patient's scan regardless of where the exam is being performed. Teams on-site assist the patient with their appointment so that the process is completely seamless.
The command center supersedes communication and physical distance barriers to maximize the skills of TGH Imaging technologists while maintaining imaging quality, patient privacy, safety and security.
Additionally, the ROCC extends the ability to offer patients seamless, consistent imaging experiences by enabling on-demand cross-training and virtual procedure assistance as needed. Remote training on new exams or system enhancements can be conducted without downtime for imaging technologists.
Currently, TGH Imaging is using the ROCC for MRI services, with one of the focuses being to expand the availability of advanced MRI services, such as those of the heart, liver and prostate. In the future, the network of 21 outpatient imaging centers anticipates that the new, innovative system will be utilized for other types of exams, provide more scheduling availability, and allow for extended service hours.
"Tampa General understands that enterprise informatics are at the heart of transforming workflow, which can lead to better clinical insights, improved decision support, a better overall patient and staff experience, and improved outcomes," said Jeff DiLullo, chief region leader for Philips North America. "By implementing our Radiology Operations Command Center, they are leveraging innovative technology to support their staff and help reduce the potential for burnout, while ensuring their patients have faster access to the right care, closer to home."
For more information: www.tghimaging.com
March 12, 2026 
