December 5, 2022 — IMV, part of Science and Medicine Group, the leading market research and business intelligence provider to the laboratory diagnostic industry, announced the category winners of the 2022 IMV ServiceTrak Imaging Awards.
2022 Imaging Awards
CT
Best Customer Satisfaction: Siemens Healthineers
Best System Performance: Siemens Healthineers
Best Service: Canon Medical Systems
MR
Best Customer Satisfaction: Siemens Healthineers
Best System Performance: Siemens Healthineers
Best Service: Canon Medical Systems
Nuclear Medicine (SPECT)
Best Customer Satisfaction: Siemens Healthineers
Best System Performance: Siemens Healthineers
Best Service: Siemens Healthineers
PET
Best Customer Satisfaction: Siemens Healthineers
Best System Performance: Siemens Healthineers
Best Service: Siemens Healthineers & GE Healthcare
RF
Best Customer Satisfaction: Siemens Healthineers
Best System Performance: Siemens Healthineers & Shimadzu
Best Service: Canon Medical Systems
Radiation Oncology
Best Customer Satisfaction: Varian Medical Systems
Best System Performance: Varian Medical Systems
Best Service: Varian Medical Systems & Accuray
Mammography
Best Customer Satisfaction: Hologic
Best System Performance: Hologic
Best Service: Hologic
About IMV, Part of Science and Medicine Group
IMV produces an annual series of proprietary ServiceTrak Imaging reports derived from extensive phone interviews with imaging professionals in hospital departments and independent imaging centers in the U.S. Imaging professionals are asked to rate their level of satisfaction with the equipment manufacturers, system performance, and the service received for their imaging equipment. Satisfaction ratings are collected on a 10-point scale, in which 10 = "excellent" and 1 = "very poor." Report analysis is based on the percentage of highly satisfied (%HS) responses that are represented by satisfaction ratings of a 9 or 10 on this scale.
The ServiceTrak Imaging Awards are presented to the manufacturer with the highest %HS in each of three categories, representing the Industry Best of Customer Satisfaction, System Performance, and Service. The Best of Customer Satisfaction award is given to the manufacturer who has the highest %HS responses when asked to rate the likelihood they will purchase again from their current manufacturer. The Best of System Satisfaction award is given to the manufacturer whose customers have the highest %HS responses when asked to rate their overall system performance. The Best of Service award is given to the manufacturer whose customers give the highest %HS responses when asked to rate overall OEM service performance.
The 2022 ServiceTrak Imaging awards are based on interviews conducted with respondents in 2,737 imaging locations having 3,595 systems.
For more information: https://www.imv-inc.com/
May 15, 2024 
