May 4, 2015 — Research firm KLAS released a new report on electronic medical record (EMR) usability and product performance over the past two years, revealing how physicians and other users rate various vendors and solutions. The report, entitled “Physician Leadership Weighs In on Acute Care EMR Usability” compares usability performance in the acute care EMR market segment.
As part of this report, KLAS interviewed physician leadership at 110 healthcare organizations across the country. In addition to collecting data about the usability of the various modules (physician documentation, computerized physician order entry [CPOE], medication reconciliation, problem lists and clinical decision support [CDS]), KLAS asked these leaders to give perspectives on three overarching aspects of EMR usability: productivity, effectiveness and user interface. The results were then compared to usability performance metrics from KLAS' last usability report two years ago to create a holistic view of each of the product's progress since 2013.
Results indicated that Epic and Cerner were rated the highest for usability performance, while Meditech made the most progress in users’ eyes.
"It is not surprising to hear physicians say that EMRs are better at enhancing their effectiveness than their productivity," said Jonathan Christensen, report analyst. "What is surprising is how much improvement still needs to be made in areas like physician documentation and, in light of meaningful use pressures, how much some modules lack adoption."
For more information: www.klasresearch.com
September 09, 2026 
