December 16, 2010 – The "2010 Top 20 Best in KLAS Awards: Software & Professional Services" report from KLAS has been released. The report includes the annual rankings of the best-performing healthcare IT vendors based on more than 17,000 interviews conducted yearly with healthcare providers.
KLAS rankings measure a vendor's performance in areas of product quality, implementation, and service and support. The top-rated companies in key market categories earned the 2010 Best in KLAS distinction, signifying their leadership in meeting customer expectations. The award is reserved for companies in the largest and most impactful market segments.
Two new sections, “Overall Software Suite Rankings” and “Disclosure Levels,” are included in this year’s report. The disclosure levels provide a transparent view into the vendor's willingness to share a complete client list with KLAS, which provides a more inclusive assessment of their products' performance.
2010 Best in KLAS vendors for software:
Acute Care EMR - Epic EpicCare Inpatient EMR
Ambulatory EMR (Over 100 Physicians) - Epic EpicCare Ambulatory EMR
Ambulatory EMR (26-100 Physicians) - eClinicalWorks EMR
Ambulatory EMR (6-25 Physicians) - Greenway Medical PrimeSuite Chart
Ambulatory EMR (2-5 Physicians) - e-MDs Chart
Business Intelligence/Reporting - Dimensional Insight The Diver Solution
Cardiology - Digisonics DigiView
Community HIS - McKesson Paragon
Decision Support - Business - Allscripts Sunrise EPSi Decision Support (Eclipsys)
Document Management and Imaging - MedPlus ChartMaxx
Emergency Department - Wellsoft EDIS
Enterprise Scheduling - Unibased Systems Architecture RMS
Financial/ERP - McKesson Pathways Fin./Materials/HR Mgr
Homecare - Homecare Homebase
Laboratory - Siemens Novius Lab
PACS - DR Systems Unity
Patient Accounting and Patient Management - Epic Resolute Hospital Billing
Pharmacy - Epic Willow
Practice Management (Over 100 Physicians) - Epic Resolute/Prelude/Cadence
Practice Management (26-100 Physicians) - McKesson Horizon Practice Plus
Practice Management (6-25 Physicians) - Greenway Medical PrimeSuite Practice
Practice Management (2-5 Physicians) - e-MDs Bill
Radiology - Epic Radiant
Speech Recognition - Nuance eScription
Surgery Management - Unibased Systems Architecture ORMS
2010 Best in KLAS vendors for professional services:
Application Hosting (CIS/ERP/HIS) - Cerner
Claims and Clearinghouse Services - Navicure
Clinical Implementation Principal - Deloitte Consulting
Clinical Implementation Supportive - Innovative Healthcare Solutions Inc.
Financial ERP Implementation - ACS
IT Outsourcing (Extensive) - CareTech Solutions Inc.
Planning and Assessment - Impact Advisors
Revenue Cycle Transformation - Deloitte Consulting
Technical Services - ACS
Teleradiology Services - Virtual Radiologic (vRad)
Transcription Services - Webmedx
In the 2010 report, Epic is the top-ranked overall software vendor, with a performance score of 87.0 out of 100, followed by Picis and Philips. The top-rated overall services firm is Hayes Management (90.5), followed by Vitalize Consulting Solutions Inc. and CTG.
For more information: www.KLASresearch.com/top20
November 29, 2025 
