Greg Freiherr, Industry Consultant
Greg Freiherr, Industry Consultant

Greg Freiherr has reported on developments in radiology since 1983. He runs the consulting service, The Freiherr Group.

Blog | Greg Freiherr, Industry Consultant | Information Technology| September 14, 2016

Call Me: How Cell Phones Can Make A Difference in Radiology

smartphones, technology

Image courtesy of pixabay

Nothing can — or should — replace the written radiology report as the way radiologists send their findings to referring physicians. But there are times when speed is of the essence, when interaction between radiologist and referring physician is critically important for the patient. At those times, says David Naeger, associate professor of clinical radiology at the University of California San Francisco, nothing is better than talking — and hospital-based cell phones can make that happen.

Research by Naeger and colleagues, published in 2014, documented that cell phone conversations with radiologists can help neurologists form differential diagnoses. In the research, radiologists and referring physicians reported increased satisfaction after these conversations and neurologists seemed especially pleased, according to Naeger. Demonstrating the utility of cell phone interaction was the frequency of conversations between neurologists and radiology residents, he said, three and six such discussions per night.

The idea of talking through a problem is hardly new. Neither is the idea of using cell phones for this purpose.

In a white paper distributed by the Swedish IT firm Sectra, the use of cell phones came up in research involving 78 referring physicians and 78 radiologists, all working in the United States. While all acknowledged the importance of formal reports, a consensus arose that the efficiency and value of the information could be improved by increasing communication between radiologists and referring physicians and “making it easier to get in touch with each other.” They suggested including the referring physician’s cell phone on the exam order and having a cell phone link to the referring clinician in PACS.

Erik M. Olson, M.D., of Radiology Associates, which operates three outpatient medical imaging centers in California, noted in a March 2015 newsletter article that referring physicians often want to discuss exams or have the radiologist pay attention to specific clinical detail. “Unfortunately, contacting a radiologist can be a time-consuming endeavor for a busy referring physician,” Olson wrote.

Calls to the front office and even to reading rooms can go unanswered. “The ideal way for a referring doctor to communicate with the radiologist is through the radiologist’s cell phone, equipped with capabilities for voicemail, text message and e-mail,” he wrote, adding the caveat that any texts must be HIPAA-compliant, referring to medical record numbers or patient initials rather than the patient’s full name.

In this respect, the cell phone puts a modern twist on “old school” communications, which used to happen when referring physicians would “drop in” on the reading room. But, if technology is going to be thrust into the breach between radiologists and referring physicians, why not use the most advanced capabilities of that technology?

An Australian neurosurgeon reported in 2012 the use of a video application on a smartphone to transmit an “entire series of patient neuroimaging” to consultant neurosurgeons. “With this information, combined with a clinical history, accurate management decisions were made,” wrote Ganeshwaran Shivapathasundram, M.D.

Whether it’s high-tech, low-tech or no-tech doesn’t matter. The trick is improving communications. The ultimate goal is to make it so the patient receives the best healthcare possible.

Editor's note: This is the second blog in a four-part series on smartphones and radiology. The first blog, “How Smartphones Can Make Radiologists Even Smarter,” can be found here.

Related Content

RamSoft has been a proponent of the cloud since over a decade; the reason – patient data protection
News | Information Technology | November 18, 2019
November 18, 2019 — A recent report by security firm Emsisoft stated that
•	Sports Imaging is a unique specialty that allows radiologists to collaborate across the care continuum from detection to treatment

Image courtesy of Carestream Health

Feature | Radiology Business | November 18, 2019 | By Neelesh S. Prakash, M.D.
International Radiology Day (IDoR
The study finds it's possible to use commercial facial recognition software to identify people from brain MRI that includes imagery of the face
News | Magnetic Resonance Imaging (MRI) | November 15, 2019
November 15, 2019 — Though identifying data typically are removed from medical image files before they are shared for
Image by Pexels from Pixabay RSNA 2019

Image by Pexels from Pixabay 

News | RSNA | November 15, 2019
November 15, 2019 – The 105th Scientific Assembly and Annual Meeting of the...
62-year-old woman with pure ground-glass nodules (GGN). PET/CT fusion image shows pure GGN with tumor maximum standardized uptake value of 2.8 (circle).

62-year-old woman with pure ground-glass nodules (GGN). PET/CT fusion image shows pure GGN with tumor maximum standardized uptake value of 2.8 (circle).

News | PET-CT | November 15, 2019
November 15, 2019 — According to an article published ahead-of-print in the...

Guerbet presented its Contrast&Care injection management solution at ECR 2018

News | Contrast Media | November 13, 2019
November 13, 2019 – Guerbet, a global specialist in...
Mindray announced its partnership with Cincinnati Children's Hospital Medical Center, one of the top children's hospitals in the United States
News | Ultrasound Imaging | November 13, 2019
November 13, 2019 – Mindray announced its partnership with...
 MaxQ AI
News | Artificial Intelligence | November 13, 2019
November 13, 2019 – MaxQ AI announced a new partnership agreement with...