News | Electronic Medical Records (EMR) | March 06, 2017

Logicalis Healthcare Solutions Announces Service Desk for Epic

Solution provider helps hospitals optimize Epic implementations by making the best use of internal Epic resources

Logicalis Healthcare Solutions, Epic service desk, HIMSS17

March 6, 2017 — Logicalis Healthcare Solutions announced in February a new service desk offering – Service Desk for Epic. The new service will help hospital chief information officers (CIOs) make the best use of their internal Epic resources by giving physicians, nurses and other clinicians immediate access to a pool of Epic information technology (IT) specialists for tier-one support. This will allow hospital IT staff to focus on broader issues such as workflow and user training that will increase clinician and ultimately patient satisfaction.

The Epic Service Desk from Logicalis offers a scalable, consumption-based model that allows hospitals to better leverage their internal IT personnel by avoiding repeat calls for known issues such as password resets, recording or locating orders, and other day-to-day tier-one issues. With a 24x7 service desk partner experienced in Epic implementations, end-user downtime can be minimized and, in instances where level two support is needed, root cause data can be delivered to internal teams to aid in management decisions. When calls come into an Epic service desk staffed with certified professional agents, first-contact resolutions increase, allowing hospital CIOs to capitalize on existing investments in Epic personnel, precious resources in today’s electronic health record (EHR)-enabled healthcare world.

To help healthcare CIOs determine if the Logicalis Service Desk for Epic is right for their organizations, Logicalis has produced a brief introductory video and invited interested healthcare IT professionals to stop by the Logicalis Healthcare Solutions booth at the 2017 Healthcare Information and Management Systems Society Conference and Exhibition (HIMSS17), Feb. 19-23 in Orlando, Fla.

For more information: www.us.logicalis.com

Related Content

EMR patient portal on a smartphone
News | Electronic Medical Records (EMR) | December 11, 2019
December 11, 2019 — Despite the numerous benefits associated with patients accessing their medical records, a new stu
REiLI AI platform auto segmentation.
News | Artificial Intelligence | November 30, 2019
December 1, 2019 — Fujifilm Medical Systems U.S.A.
Blackford, the centralized medical imaging platform, today announced that it had signed a multi-year agreement with IBM to integrate the Blackford Registration into IBM’s AI-ready workflow platform, Merge PACS
News | PACS | November 25, 2019
November 25, 2019 — Blackford, the centralized medica
The RX1270 is Eizo’s highest resolution monitor at 12-megapixels (horizontal 4,200 x vertical 2,800 pixels)
News | Flat Panel Displays | November 21, 2019
November 21, 2019 — Eizo Inc.
 LifeImage Baystate
News | Artificial Intelligence | November 18, 2019
November 18, 2019 — Baystate Health, the premier integrated health syst